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Transportation Specialist

4 months ago

Burlington, United States Wayfair Full time

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team - your professional home awaits you at Wayfair

Transportation/Routing Specialists are responsible for inventory fidelity and back-end warehouse support. Transportation Specialists ensure that POs are in their proper inventory states, leading to streamlined scheduling and delivery. Transportation Specialists are also responsible for reconciling exceptions, reverse logistics, and driver paperwork.

**Hourly Pay**
- $21.25/hr starting

**Shift**
- Wednesday - Saturday 6:00am - 4:30pm

**Benefits (Start Day 1)**
- Referral bonuses
- Overtime hours & pay
- 401(k) with company match with company match
- Wayfair company discount
- Benefits start day one
- Growth opportunities (Conversions, Promotions, and more)

**What You'll Do**
- Use Wayfair inventory systems and tools to ensure "perfect" orders run smoothly from receipt at the terminal to dispatching for delivery
- Identify exceptions such as damage, short shipments, mis shipments, overweight/oversized cartons, etc., and reconcile these issues, engaging Customer Service and other partner teams as needed
- Inventory freight returning after a missed or refused delivery, escalating reports of missing freight to terminal leadership
- Set up schedules for outgoing freight (returns, liquidation, donation, disposal) and maintain relationships with reverse logistics carriers
- Print any necessary paperwork for delivery teams, correcting any errors
- Write and distribute an "end of shift" report to all terminal staff and any necessary partner teams
- Provide feedback on processes and tools
- Support Customer Service and other partner teams in efforts to maintain high customer satisfaction

**What You'll Need**
- 2+ years of relevant experience in a similar role
- Ability to lift 75+ lbs to assist the warehouse team as needed
- Strong written and verbal communication skills with a strong customer-centric approach
- Ability to multitask and navigate through various systems and tools
- Well organized and detail oriented
- Comfort with Microsoft Office and learning new technologies
- Proactive in identifying opportunities for improvement and driving solutions
- Experienced in Logistics or Transportation
- BA/BS preferred

**Assistance for Individuals with Disabilities**

**Need Technical Assistance?**

**About Wayfair Inc.**
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.