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Automotive Service Director/manager
3 months ago
Overview:
The **Automotive Service Director/Manager** manages all service related staff to ensure a satisfactory customer experience. This individual is responsible for the hiring, training and development of all service staff. The **Automotive Service Director/Manager** serves as the liaison between the store and Support Service to ensure that Store Performance Expectation (SPE) objectives and customer satisfaction are obtained.
In addition to competitive pay, we offer our employees**:Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.**
**Responsibilities**:
- Hire, train, develop and motivate the service department staff and monitor their performance.
- Forecast goals and objectives for the department and ensure they are met..
- Develop and monitor budgets for the service department and keep dealership management informed of variances.
- Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
- Ensure proper repair techniques are being used.
- Schedule training as necessary to properly repair and service vehicles.
- Stay up to date on product changes and new products.
- Ensure that all necessary shop equipment is in proper and safe working condition.
- Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Qualifications:
- 2 + years dealer-level or large Automotive Service Management experience.
- JEEP, CHRYSLER, DODGE experience preferred
- Experience managing 15+ employees proffered.
- Ability to work independently and be self-motivated with the confidence in your ability to be successful.
- Great attitude with high-energy personality.
- Excellent customer satisfaction skills.
- Professional appearance and work ethic.
- Bilingual
- a plus.
