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Manager of Vendor Management
4 months ago
Amida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a uniquely effective care model that has become a true benchmark for innovation, engagement, and member health outcomes. Our mission is to provide access to comprehensive care and coordinated services that facilitate positive health outcomes and general well-being for our members. This true integrative care model addresses psychosocial, housing, behavioral and medical services directly evolving around the needs of each member.
We are a community of individuals from diverse peoples who work together to actively foster a fair, equitable, inclusive environment where all employees receive an invitation to belong. Visit Amidacareny.org for more information about the Amida Care culture.
We are actively seeking a highly motivated, innovative, and experienced leader to join our team as the Manager of Vendor Management. Compensation will be commensurate with experience.
**Position Summary**:
As the Manager of Vendor Operations, you will play a pivotal role in advancing our mission with improving our customer experience by providing a mature vendor oversight process and cadence to enhance our vendor relationships and performance.
**Responsibilities**:
- Ensure vendors effectively meet and exceed the service levels and key performance indicators we use to ensure efficient, high-quality support interactions with our customers and other stakeholders.
- Oversee day-to-day vendor relationship and performance tracking, ensure all vendor performance issues are resolved maintain record keeping of all Vendor Oversight Committee meetings and deliverables.
- Manage vendor performance, proactively detect potential risks, and take decisive actions to ensure and maintain high performance standards.
- Own our operational KPIs and identify and report on trends early and often.
- Supports all SDOH and internal audit needs in terms of vendor data and processed.
- Use insights to identify, recommend, and formulate process improvements.
- Support new initiatives with our vendor that require strategic planning around strong operational efficiencies and effective workflows.
- Drive a balance between great customer experience and operational efficiency. Develop and refine escalation processes for customer issues.**_Amida Care is Diversity, Equity and Inclusion employer committed to full inclusion and elimination of discrimination in all its forms. We strive to develop, promote and sustain a culture that values equity and leverages diversity and inclusiveness in all that we do.
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**EDUCATION REQUIRED**
Bachelor’s Degree preferred**EXPERIENCES AND/OR SKILLS REQUIRED**
- Five (5) to seven (7) years working with health plan operations including, but not limited to, claims, data operations, eligibility/enrollment, member services, and provider services.
- Five (5) to seven (7) years working with vendor performance and delegated oversight and/or experience in a health care organization, preferably within a health plan.
- Knowledge of managed care and Medicaid preferable.
- Experience with workplan development and issue/risk management.
- Personal integrity and courage to escalate issues, when necessary, advocate for responsible solutions to project problems.
- Ability to work well with people from many different disciplines with varying degrees of experience, competence in clear, concise, and tactful communication with senior management, clients, peers, and staff.
- Strong organizational, analytical, problem solving, and interpersonal skills.
- Strong PC Skills; Microsoft Office (Word, Excel, PowerPoint Project, and Visio).
- Excellent written and verbal communication skills
- Excellent organizational skills including attention to detail and multi-tasking skills.
- Demonstrate understanding and sensitivity to multi-cultural values, beliefs, and attitudes of internal and external contacts.
- Demonstrate appropriate behaviors in accordance with the organization’s vision, mission, and values.
