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Quality Assurance Analyst
4 months ago
At American Eagle Financial Credit Union, we’re not just offering you a job; we’re inviting you to join a team who plays a role in enriching the lives of our members and communities to create a world where financial freedom is a reality. Our team is comprised of diverse individuals with unique talents and perspectives.
We emphasize our culture above all else through an inclusive work environment where everyone feels valued, respected and empowered to bring their authentic selves to work. We prioritize the wellbeing of our team members by emphasizing psychological safety and fostering an environment where everyone is empowered as a leader. This ethos is evident in various avenues, including individual teams and specialized groups like our employee-led wellness committee, DEIB council, and One-Team Resource Groups.
In addition, our total rewards package encompasses
- Competitive compensation packages that reflect your skills and contributions
- Health Benefits (Medical, Dental & Vision)
- A Wellness component to help you stay healthy
- A 401(k) retirement plan with a match, plus another plan that doesn’t need your contribution
- Time off to relax and recharge
- Financial support for continuous learning
- Individual Development Plans to help you grow in your career
- The opportunity to become involved in community outreach
- Be You at AEFCU through our unique dress code guidelines
- Recognize and be recognized by team members across the organization through various avenues
- Elevate your performance with our tailored incentive plans
If you’re seeking a fulfilling career where you can make a real impact as ONETEAM, then AEFCU is the place for you Can’t wait for you to join us
**Job Title**: Quality Assurance Analyst
**Reports To**: VP, Loan Administration
**Salary Grade**: NE50
**Effective Date**: March 2024
**Position Summary**:
Lending Quality Assurance is the business unit responsible for testing of key internal controls and compliance. This unit provides controls and oversight for all lending products and service in support of quality, risk management and member experience. The Quality Assurance Analyst is accountable for monitoring adherence of the Credit Union’s lending function to contractual, operational, underwriting, documentation, regulatory and service standards. This position is tasked with the identification of opportunities to improve quality and proposal of viable solutions to advance the Lending platform and institution.
**Role-Specific Contributions**:
- Review representative samples of completed transactions to identify errors or defects according to established loan policies, procedures and all applicable regulations. Analysis is inclusive of Real Estate, Consumer, Collections and Member Business Lending transactions.
- Identify, track and escalate gaps or deficiencies identified during the loan review process and provide a monthly report providing details of the findings to the Director, Lending Quality Assurance and Systems.
- Propose solutions to address opportunities to improve results identified in loan review process.
- Perform ongoing monitoring of lending processes, by business unit, to ensure services are delivered according to specified requirements.
- Validate adherence to lending operations business unit procedures and report any discrepancies to the Director, Lending Quality Assurance and Systems. Focal points of procedural review include Real Estate, Consumer, Collections and Loan Servicing.
- Maintain procedural review calendar to ensure procedures are updated at least annually.
- Demonstrate an in-depth understanding of the internal procedures for the Lending platform, including the ability to articulate the relationship between business processes and regulatory or other business risk mitigation.
- Develop reporting to track vendor performance against agreed upon Service Level Agreements (SLAs) and results provided to the Director, Lending Quality Assurance and Systems.
- Create and maintain adequate monitoring support documentation, such as narratives, flowcharts, process flows, and testing summaries to support the results of the reviews, including the write up of findings/issues for reporting.
- Communicate gaps and deficiencies identified on the Lending platform and escalate issues to the Director, Lending Quality Assurance and Systems on a timely basis.
- Monitor and review key loan exception reports including but not limited to accrued interest greater than payment, loans with unusual interest rates, shared secured loans and variable rate loans.
- Monitor and review monthly file maintenance reports and reporting findings.
- Review and report on loans to Insiders and their Immediate Family Members to ensure required approvals and documentation exist for these loan types. Any exceptions will be reported immediately to the Director, Lending Quality Assurance & Systems and the SVP/CLO.
- Validate monthly and quarterly results to ensure accuracy and su
