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Program Manager

3 months ago

Universal City, United States NBCUniversal Full time

**Company Description**
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

The Program Manager acts as the senior project management advocate on accounts, monitoring overall program scope creep and providing detailed oversight of project transactions. Responsible for providing senior-level guidance during the creation of program/campaign scoping, timelines, and budgets. Manages overarching, consolidated program budgets and work-back schedules throughout the life of a client partner’s program/campaign. Facilitates monthly client partner bill-backs by working closely with Finance and Account Management.

Additionally, the Program Manager is responsible for driving the business unit’s annual planning implementation into the workflow system and assuring proposed program/campaign budgets and timelines are realistic and achievable.

**Program Administration**
- Ensures all programs and projects are entered to appropriate client architecture structures.
- Responsible for the consistent and successful facilitation of program(s) from estimation through launch and maintenance.
- Manages all programs on-quality (tactical), on-time, and on-budget.
- Manages monthly bill-backs and write off process for their programs.

**Annual Workflow Planning**
- Drives annual P1 strategy implementation and timeline development into workflow system
- Ensures annual budget + tactical grid are aligned with optimal campaign architecture

**Team Management**
- Manages and directs day-to-day activities of Project Management team(s) for assigned business units.
- Oversees ongoing personnel, processes, and systems training for their respective Project Management business units.
- Facilitates performance evaluations and development plan guidance per UO policies for all assigned direct reports.

**Vendor Management**
- Manages approval of all costs/POs for client-related expenses within budgeted scope
- Ensures all program outside costs are accurately represented in WMJ/WorkFront
- Oversees entry and set up of new vendors into purchasing and finance systems per UO policies and procedures
- Other Duties: Based upon the Agency Account Mapping, this may include assumed responsibilities and tasks associated with other roles that would report up to the Program Manager, including, but not limited to: Sr. Project Manager, Project Manager and/or Project Coordinator (per the Project Management Role Matrix).

**Resource Management**
- Alert Executive leadership of any potential concerns or issues with meeting key client deliverables due to resourcing.
- Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Practice Leaders to address and solve those issues.
- Arrange weekly meetings with Professional Services Management team to discuss all active projects and potential new business as well as to stay informed of potentia