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Store Manager

3 months ago

Grand Rapids, United States Scooters Coffee Full time

**INTRODUCTION**

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

Within the Scooters Coffee brand sits Harvest Roasting, which includes our warehouse, bakery, and roastery. Harvest Roasting serves as the supplier to all of our coffeehouse locations, including corporate and franchise owned, providing weekly product deliveries of the vast majority of products needed for daily business. For us, the focus is on quality; therefore, we handle all the roasting, shipping, baking, and packaging within Harvest Roasting.

At Scooters Coffee, we are courageously committing to bringing our mission to communities across the nation. We seek to create an amazing experience in each life we touch, creating connections fueled by our passion for world-class coffee. We live and breathe by our Core Values: Integrity, Love, Humility, and Courage. These four simple, yet powerful, words guide how we show up for our coworkers and our customers. So, whats it like to work at Scooters Coffee?
- Leaders who inspire with their vision and stewardship of brand values
- Dynamic growth phase means no two days are the same
- Better together: intentional collaboration provides meaning and direction in our work
- Innovation welcomed at all levels
- Family culture: in out and out of work, we care for the whole you
- Lots, and lots, and lots of coffee

At Scooters Coffee, we care about our employees like family, and we know theres nothing more important to you than your family. Heres how we support you:

- Physical full suite of insurance plans to protect your physical and mental health
- Financial competitive total pay, company contributions to your 401(k) and HSA, plus free 1:1 financial planning
- Life/Work Balance PTO and paid leave for all parents. We have professional development tools for you and Employee Assistance Program access for your whole family
- Community Paid time to volunteer and organized giving campaigns

**DESCRIPTION**

The Store Manager is responsible for all staffing, sales, and operations in a Scooters Coffee location. This role builds and leads a friendly, service-oriented barista team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Store Manager exemplifies Scooters Coffee core values.

**ESSENTIAL DUTIES & RESPONSIBILITIES**
- Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooters Amazing customer service experience
- Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment
- Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations
- Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
- Maintain accountability in employees using progressive discipline process; partner with District Manager and, when necessary, Human Resources to make termination decisions
- Determine daily and weekly staffing requirements based on business need and create work schedules accordingly
- Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation
- Contribute to store profitability by seeking opportunities to increase sales and by managing expenses
- Maintain company standards in personal and store sales/performance metrics
- Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals
- Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
- Maintain daily, weekly, and quarterly financial reports
- Maintain final accountability for store operations
- Regular and predictable attendance

**QUALIFICATIONS**
- Ability to effectively teach and lead others
- Excellent communication and interpersonal skills
- Passion for working with people
- Energetic, fast-paced, flexible work style
- Ability to work cooperatively in a team environment
- Strong problem-solving, multi-tasking, and administrative
- Ability to anticipate and respond to customer needs
- 2+ years of supervisory experience in a restaurant or retail environment
- Ability to work with hands on one
- and two-handed activities constantly throughout a day
- Ability to raise, low