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General Manager

4 months ago

Baytown, United States AR's Entertainment Hub Full time

Salary: $75k

GENERAL MANAGER

JOB SUMMARY

AR’s Entertainment Hub is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our high levels of customer service and standards This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.

**RESPONSIBILITIES**

PEOPLE
- Hire, train, and provide mentorship to the staff to further develop their skills
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all staff training programs
- Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
- Ensure execution of all employee recognition and incentive programs as documented
- Maintain a strong community presence through partnership with community and business organizations

OPERATIONS
- Maintain a safe, clean, and secure environment for all guests and staff
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property, to facilitate the fulfillment of financial goals and company initiatives
- Continuously improve operational execution through HIGH LEVELS of attention to detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff members perform at a consistently high level
- Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
- Assist owner(s) in holding manager(s) accountable for setting and meeting departmental goals
- Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience

FINANCIALS
- Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
- Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets

**QUALIFICATIONS**
- Must pass a thorough background and credit check
- Ability to enthusiastically interact with others
- Strong character and exercises good judgment in decision-making
- Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
- 4+ years of experience in Facility Operations & Management required
- Demonstrated ability in developing staff members in areas of responsibility
- Demonstrated ability to achieve expected venue financial results in areas of responsibility
- Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
- Proficient computer skills - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed
- Adaptability, flexibility, and general enthusiasm for the business
- Strong communication skills; ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees, management, and vendors
- Ability to maintain and project professionalism, internally and externally, at all times
- Ability to establish and communicate a vision for the venue
- Flexible in approach; can readily adapt to business and staff needs and changes
- Ability to hold oneself accountable for high personal standards of conduct and professionalism
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Innovative and strategic thinker

**PERKS AND BENEFITS**
- Free Attraction Passes
- Employee Fun Days
- Discounts on Meals
- Awesome culture that’s inclusive, rewarding and FUN
- Unlimited FREE game play
- Discounts on Birthday Party Packages
- Flexible Hours
- Paid vacation and sick days
- Medical, Dental, and Vision Insurance
- And so much more

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

AR’s Entertainment Hub is an equal opportunity employer.

Pay: $75,000.00 per year

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Management: 3 years (preferred)

License/Certification:

- Driver's License (required)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person