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Residential General Manager
3 months ago
Sightline Hospitality is seeking an experienced Residential General Manager (Property General Manager) for a soon to open Resort in Moab, Utah.
**A COUPLE OF THINGS YOU SHOULD KNOW about this extraordinary place to work**:
Where the light changes every hour and the vastness of the landscape transforms to your every move, this new resort is where you can now call home. While its 175 acres of land offers a sense of seclusion, the resort is a stone’s throw away from downtown Moab, rich with community and culture. When the wild terrain is calling, find yourself at the gateway of the world-renowned Sand Flats Recreation District, two national parks and the Colorado River. A destination with the best of both worlds, the resort welcomes all ages to relax and recharge, after exploring civilized towns and untamed terrains.
188 timeless, contemporary one
- and two-story casitas, unlike any other will be available for homeowners and visitors alike. The resort is intended to allow casita owners to put their homes into a rental program through the hotel operator for added convenience.
In addition to the casitas available for rent, the resort hotel is envisioned to provide a 4-star family-friendly experience with 150 guest rooms, including a spa, fitness center, pool, restaurant and 7,500 square foot convention center and wedding venue.
**About Sightline Hospitality**
Sightline brings together people, places, and possibilities to redefine hotel management. Whether big box branded, soft branded, or independent hotels, we believe in soulful stays—the kind that stay with you long after you’re gone.
**About You**
This leadership position monitors the financial performance of the business, actively participates in community/industry organizations, and must possess strong communication skills with the ability to focus on exceptional guest services.
**Key Responsibilities**
- Oversee the performance of all departments, provide guidance and hands on assistance in the execution of departmental responsibilities, help set objectives and achieve established goals for revenue and profit.
- Provide leadership and direction to department managers to ensure that all matters and tasks are handled in a timely manner and guest expectations are met; review all department heads' performance at minimum once a year.
- Oversee the quality, consistency, presentation, and service in all areas to ensure that they conform to Sightline standards and meet or exceed customer expectations.
- Monitor and control hotel's budgets and P&L to ensure established goals for operational expenses and labor costs are met.
- Co-ordinate in conjunction with the Sales & Marketing Department the preparation and implementation of annual packages or special promotions regarding guest rooms and other activities.
- Actively and regularly interact with guests, associates and management colleagues, individuals outside the hotel, but not limited to current and potential clients, owners and owning company representatives, suppliers, and competitors.
- Be an engaged member of the Moab business community.
- Directly support, guide, and coach Front Office, Sales, Housekeeping and Maintenance teams.
- Market and promote all hotel attributes to increase revenues.
- Develop and manage the property budget; oversee purchases and monitor all expenses.
- Manage hotel forecasts on a regular basis.
- Measure the effectiveness of marketing plans and yield management efforts and timely adjust hotel strategy where necessary.
- Maximize event and catering opportunities and implement effective strategies in gaining accessibility to appropriate markets.
- Motivate team members by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
- Uphold company standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection.
- Oversee purchasing and payroll submissions for the property.
- Oversee risk management and emergency procedures.
- Ensure the hotel has effective operational and financial controls in place.
- Ensure compliance with licensing laws, local codes, health and safety and other statutory requirements.
- Maintain adequate staffing levels for hourly and salaried staff members in all departments.
- Maintain vendor/supplier relationships.
- Coordinate and oversee capital improvement projects.
- Direct, manage, and counsel management employees.
- Conduct regular employee meetings.
- Create a friendly and efficient guest-service oriented environment.
- Report to and communicate regularly with corporate personnel and ownership.
- Maintain positive community relations.
**Requirements**:
- Must have minimum five (5) years varied management experience in the hospitality industry; experience with managing HOA/POA environments a plus.
- Must be able to analyze profit and loss statements as well as STR reports, and extrapolate information from them and related reports
- Must have working knowledge of accounting systems, p
