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Virtual Cannabis Concierge

4 months ago

San Diego, United States March and Ash Full time

Be apart of this exciting opportunity at our March and Ash Management location in Mission Valley This is an amazing opportunity to join one of the fastest growing industries in California with the best Dispensary. If you are willing and ready to work we want to meet you

The Virtual Cannabis Concierge (“VCC”) acts as an online source for customers to ask questions and put in orders on the website. The VCC will answer customer calls and chat inquires through the chat program “Crisp” and assist customers with their inquires and orders. The VCC educates customers and makes product suggestions to them. The VCC will assist the customer in completing their orders and answer any questions about inventory. Lastly, the VCC will give the customers estimated times of arrival for their deliveries.

**DUTIES AND RESPONSIBILITIES**:

- Deliver exceptional customer service at all times via phone and live chat support
- Greet customers, listen for customer's needs, recommend, select and help locate the right products
- Educate the customer by describing a product's features and benefits, demonstrate use and operation of the product
- Input customers’ orders into POS system
- Answer customer queries regarding the store and the merchandise make suggestions and encourage questions
- Stay current with sales prices, discounts, specials, and PAD demonstrations
- Educate the customer regarding the benefits of cannabis, sales happen organically as a result, education is more important than a sale
- Actively educate yourself about the cannabis and the industry
- Give each customer your full attention, and listen
- Punctual and consistent shift attendancePerforms other related duties as assigned.
- Must comply with expectations that are aligned with company policy and Union contracts

**REQUIRED SKILLS/ABILITIES**:
** This is NOT a Remote position**
- Excellent verbal communication skills.
- Excellent active listening skills.
- Excellent sales and customer service skills.
- Extensive knowledge of the merchandise sold.
- Ability to recommend merchandise to customers.
- Ability to operate or to quickly learn the stores point-of-sale system.

**PHYSICAL DEMANDS AND WORKING ENVIRONMENT**:

- Work is performed in an office environment and in close proximity to other workers.
- Employee shall be exposed to those conditions normally encountered in an office environment.
- Prolonged periods of sitting and standing.
- May be required to lift up to 15 pounds

**PHYSICAL DEMANDS AND WORKING ENVIRONMENT**:

- Work is performed in an office environment and in close proximity to other workers.
- Employee shall be exposed to those conditions normally encountered in a retail environment.
- Prolonged periods of sitting and standing.

**NOTICE TO APPLICANTS/EMPLOYEES**:
Please take notice that March and Ash (the “Company”) collects certain information about you. The Company philosophy is to safeguard personal employee information in its possession to ensure the confidentiality of the information. Additionally, the Company will only collect personal information that is required to pursue its business operations and to comply with government reporting and disclosure requirements.