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Account Manager

4 months ago

New York, United States Digital Voices Full time

**About Us**:
Digital Voices is a global award-winning Influencer Marketing agency, launched in 2017. Since then, we have rapidly scaled, launching offices in the US and UK with about 80 people on the team. We have run campaigns in 36 countries, with incredible clients including Unilever, Adobe, Duolingo. Colgate, DoorDash and many more.

We are a team of innovative thinkers who want to lead and shape the future of the Creator Economy.

**The Role**:
To be responsible for supervising client projects and the management of relationships with clients. An Account Director builds trusted long-term client relationships and leads the team to create tailored Influencer Marketing campaigns that partner brands with content creators, whilst driving growth through proactive ideas and up-selling DV capabilities.

**The Role Responsibilities**:
**Pitch**
- Design and run industry-leading Influencer Marketing campaigns
- Work with the planning and strategy team to design and pitch exciting, award-winning, creative campaigns concepts to clients
- Develop deep partnerships with clients, based on education, transparency and trust
- Understand brand strategy and planning, to showcase opportunities where Digital Voices can add value
- Maintain relationships and serve as the point of contact and liaison for customers
- Proactively identify opportunities to up-sell our analytical and paid offerings

**Manage**
- Be a team leader and role model to the US accounts team
- Coordinate and manage budgets to ensure that client P&Ls stay on track
- Manage business commercials and client delivery to ensure campaigns deliver on time and align to business objectives
- Manage a team of Account Managers and Account Executives as they execute campaigns
- Establish individual objectives and goals for your team to achieve together
- Oversee the production of campaigns from pitch state to delivery
- Review the performance of campaigns and deliver succinct updates, reports and learnings to the rest of the team and clients

**Strategise**
- Fully engage in the company culture and think about the future of Digital Voices
- Build growth strategies for your clients to scale their campaigns and impact
- Act as a trusted advisor on social media campaigns for your clients
- Advocate for yourself and the agency across the industry
- Analyse creative and data insights to develop strategies which improve the performance of campaigns and the agency’s offering
- Most importantly, to keep learning

**The Must-Haves**:

- Significant Account Management experience
- Experience working with influencers and/or working on influencer-led campaigns
- A strong understanding of social media platforms and creator landscape
- Experience of running highly successful performance marketing campaigns with CPA, ROI, ROAS or CPM benchmarks
- Impressive organisational skills
- Empathy and enthusiasm for large global clients, with a problem-solving brain that is quick to react to pressure if something doesn’t go to plan
- Significant experience developing strategically grounded, engaging creative
- Excellent storytelling and presentation skills, with confidence to present under high pressure situations.
- Confidence with key Google Drive software, most importantly Sheets.
- Experience with reporting software or data visualisation is a plus
- Experience working across paid as well as organic campaigns

**The Benefits**:

- 20 days vacation per year
- Separate sick days accrual per local state guidelines
- We are remote-first, which means you can work fully remotely from home, from any local WeWork office, or a bit of both - the choice is yours
- 10 week “work from anywhere in the world” policy
- 401k
- Private healthcare and Dental plan
- Bi-annual team meet-ups
- Spill - Free Mental Health Support