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Customer Support Specialist

4 months ago

Gilbert, United States TERRA Staffing GroupASG Staffing Careers Full time

At TERRA/ASG, we don't just fill jobs—we create success stories for the talent, clients and communities we serve.

Our guiding principle is simple: _we are successful when we help others become successful._

Year after year, we're named to ClearlyRated's Best of Staffing list, a testament to our ongoing commitment to service excellence and customer satisfaction.

Are you seeking a rewarding role where you can showcase your customer service skills? If you enjoy helping others and seeing your work directly impact others, the Customer Support Specialist position at our Gilbert office could be the perfect fit for you. This role offers a wealth of learning and career growth opportunities—and a steady Mon-Fri full-time schedule, with a full benefits package, including paid time off and paid holidays.

In this role, you'll be helping to manage high-volume accounts, as well as fulfilling client orders and problem-solving. In many ways, the Customer Support Specialist is the lynchpin of a branch office, ensuring smooth operations and branch, client and job seeker success.

Previous experience in a team lead or similar role will help you be successful, as this role does include a lot of communication, including having difficult conversations and being able to deliver tough news with kindness and empathy.

**Customer Support Specialist Key Responsibilities**
- Performing reference and background checks

**Customer Support Specialist Qualifications**
- 1+ years of supervisory (lead) experience in a customer service or sales setting - Perfect for someone with a retail background
- Excellent written and verbal communication
- MS Office proficiency
- Must have reliable transportation to visit client sites on a regular basis
- Bilingual in Spanish and English
- Prior recruiting experience is not required. You will receive comprehensive training to ensure you are set up for success._

**Compensation and Benefits**
- $23-28/hr - depending on experience + monthly bonuses

**Benefits**
- Medical, Dental Vision
- Life and Long-Term Disability Insurance
- Employee Wellness Program
- Pet Insurance
- Consumer Discount Program Membership
- 401(K) Retirement Plan with Employer Match
- 8 Paid Holidays
- 15 days of Paid Time Off (PTO) the first year
- 3 days of Paid Community Service Time (CTO)
- 3 weeks of Paid Parental Leave, plus PTO match of up to 5 weeks

Want to Take the Next Step?

If you're passionate about making a difference and want to be part of an organization that's consistently in the top 2% of staffing companies nationwide, we invite you to join us on our mission of creating success stories daily.