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Practice Operations Assistant

4 months ago

Boston, United States Brigham & Women's Hospital(BWH) Full time

**Practice Operations Assistant**
- (3288826)

**_
GENERAL SUMMARY/ OVERVIEW STATEMENT:_**

Brigham and Women’s Hospital is dedicated to:

- serving the needs of our local and global community
- providing the highest quality health care to patients and their families
- expanding the boundaries of medicine through research
- educating the next generation of health care professional

Every employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
**People**:Focus on serving the community through collaboration and respect

**Self Management**: Accountability, professionalism and commitment to growth and development

**Organization**:A commitment to quality, service and exceptional performance

Meeting these expectations is key to the success of your department and the organization.

This job description includes:

- General expectations for the position
- Addendum A - BWH Behavioral Competencies
- Addendum B - Job Specific Tasks and Responsibilities

**_ PRINCIPAL DUTIES AND RESPONSIBILITIES:_**

Actual job duties may vary by department (see Addendum B for more detail)
- Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
- Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.
- Coordinate calendar and schedules including: coordinate calendars for several managers or coordinates events for department.
- Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials. Work with less direction with ability to create more advanced material.
- Perform transcription of dictated physician notes.
- Assist with training and orienting staff as needed.
- Provide cross coverage as needed.
- Assist with special projects as directed.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
- Other duties, as assigned.

**Addendum A**

**BWH Behavioral Competencies**

**1. People**:Focus on serving the community through collaboration and respect

**Inclusiveness**

**Definition**:Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin.
- Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles
- Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments
- Be professional when approached about behaviors that might be perceived as disrespectful

**Open Communication**

**Definition**:The ability to effectively articulate and receive information in a clear, concise and timely manner.
- Practice active listening skills
- Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles
- Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience
- Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication

**Building Collaborative Relationships**

**Definition**:Identifying opportunities and taking action to build relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve organizational goals.
- Take initiative to support others and build productive relationships that will lead to a cohesive workplace
- Interact effectively with other team members, departments and customers to accomplish organizational goals

**Organizational Awareness**

**Definition**:Understand how one’s own work affects the organization as a whole and demonstrate a commitment to the organizational goals.
- Support and respect BWH’s mission, vision, values and history
- Understand and recognize how your individual role and department impacts the organization

**2. Self Management**:Accountability, professionalism and commitment to growth and development

**Embracing Change**

**Definition**:Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals.
- Support and positively participate in organizational and/or job specific changes
- Initiate appropriate action when change is needed
- Be flexible and open to new ideas
- Adapt to shifting priorities

**Learning Oriented**