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Customer Service Representative

3 months ago

Dover, United States E-ZPass DETransCore Full time

**Updated resume required**

**Summary**:Under the direction of the Customer Service Supervisor/Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is responsible to accurately open accounts, explain policies and procedures, and process payment information. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.

**Qualifications**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be fluent in English.

**Essential Duties and Responsibilities **include the following. Other duties may be assigned.
- Assists customers with the account opening process.
- Accurately explains the terms/conditions and policies/procedures relating to the account.
- Processes account payments, perform cash out process at end of shift
- Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
- Performs account maintenance, including account changes, adjustments, and statement requests.
- Contacts customers for additional account information.
- Assists in problem correspondence as required.
- Prepares reports including CSR Daily Activity report and cash out report.

**Supervisory Responsibilities**:This job has no supervisory responsibilities.

**Education**: High school diploma or general education degree (GED).

**Skill**:Acquires job skills and learns company policies and procedures to complete tasks.

**Job Complexity**:Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

**Supervision**:Normally follows established procedures on routine work, requires instructions only on new assignments.

**Experience**:Typically requires a minimum of 0 - 1 year of related experience.

**Language Skills**:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

**Mathematical Skills**:Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

**Physical Demands**:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

**Work Environment**:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Pay: From $16.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance

Experience level:

- 1 year

Shift:

- 10 hour shift
- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- Call center
- In-person

Application Question(s):

- Are you able to work the required shift?

**Education**:

- High school or equivalent (required)

**Experience**:

- customer Service: 1 year (required)

Ability to Relocate:

- Dover, DE 19904: Relocate before starting work (required)

Work Location: In person