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Home Care Retention Specialist
4 months ago
**Job description**
Heart to Heart Home Care is seeking an experienced Home Care Retention Specialist to join our growing team
**Responsibilities**:
- Follow up with **all **required parties to ensure resolution and continuation of the patient services in an event of possible discharge.
- Create, optimize, and evolve retention strategies to sustain patients.
- Analyze customer feedbacks to identify & assess customers’ needs to achieve superior customer satisfaction.
- Build sustainable relationships with patients through open & continuous communication.
- Uphold the highest level of integrity and customer service.
**Requirements**:
- **Must **be fluent in conversational Spanish.
- Ability to follow up and research customer concerns and communicate all obtained information to appropriate parties.
- Ability to develop new techniques to ensure customer preservation.
- Exceptional documentation skills.
**Job Type**:
Full-Time
**Salary**: $18.00 - $23.00 per hour
**What we offer**:
- **Supportive management team
- **Growth opportunities**:
- **401K Retirement Benefit**:
- **Sick day and PTO benefits**:
- **Employee of the month incentive**
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
