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Logistics Specialist

3 months ago

Irvine, United States LG Energy Solution Michigan, Inc. Full time

**Company Overview**

LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS® energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.

LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation. Our diverse and growing team enjoys competitive salaries, generous benefits, **including 100% employer sponsored medical, dental and vision insurance, **and flexible working hours.

**Position Overview**

Under general supervision, the Logistics Specialist plans, directs, and maintains economical and efficient transportation services of batteries throughout North America. Make system transactions for the asset and inventory movement throughout the LGESVT operations area.

**Primary Responsibilities**
- Arrange the new battery shipment based on RMA information. Make the shipping orders and closely communicate with FNS warehouse to make sure the correct shipment is being ready
- Monitor shipments daily and provide customers with up-to-date information regarding their shipments.
- Arrange the shipment for returned batteries. Validate battery serial number for eligible returned batteries based on RMA data
- Communicate with consignee and forwarders if any damaged or lost battery shipment is occurred and solve the problem (track the shipment, locate the shipment, file a claim based on the internal process)
- Input the new battery shipment data on CQM, GECP-CQM interfaced data validation
- Organize and make files for daily in & out report, daily inventory report
- Organize and make files for unreturned batteries which LGES need to pick up and reduce the unreturned batteries by managing it
- Manage the “happy call” data to ensure the new battery is shipped to the homeowner and check their satisfaction
- Maintain logs and records of each shipment on excel sheet
- Analyze and interpret data; conduct basic research.
- Process physical inventory for ETS, FNS and any other sites with LGES inventory and asset
- Other duties as directed by other members of management

**Key Knowledge, Skills and Abilities**
- High degree of tact and professionalism in interpersonal communications and teamwork with internal and/or external customers.
- Excellent customer service and follow-through skills.
- High level of work ethic, productivity, efficiency, and attendance.
- Adhere to all Company policies/procedures, safety regulations, local/state/federal employment laws.
- High level of organization and attention to detail.
- Ability to work with colleagues from several different nationalities and native languages.
- Multi-task in a fast-paced, deadline driven and constantly changing environment.
- Prioritize workload, meet deadlines, and understand when to escalate potential issues.
- Analytical abilities to help solve often complex technical challenges.
- Self-motivated with ability to use own initiative.

**Education and Experience**
- A Bachelor’s Degree, or equivalent
- 1+ years work experience in customer service; or 1+ years work experience in logistics
- 1+ years work experience in residential solar; or experience in battery products is a preferred

**Travel**

10% of travel may be required