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Support Technician I

4 months ago

Fairfax, United States Sensei Enterprises, Inc. Full time

Sensei Enterprises, Inc. is a growing IT and cybersecurity managed service provider (MSP) looking for a full-time, talented, and customer-oriented IT consultant with varied networking and administration experience who can hit the ground running.

This job requires you to assist with the support of small to medium-sized businesses throughout the DC metro area as well as support clients subscribing to our cloud-based and managed services. The typical day can be very fast-paced, challenging, whether in the office, at a client site, or working from home. Our consultants have the ability to work one day from home per week, so applicants must be local to the Fairfax, Virginia area.

Applicants should have the knowledge and skills to administer multiple network environments. Supported client devices vary from site-to-site but include Windows desktops and servers, VMWare and Hyper-V environments, Cisco devices, Amazon AWS, Virtual Private Networks and other technologies used by SMBs.

Excellent customer service and communication skills are a must. We’re looking to fill this position immediately. This position requires current IT certifications.

REQUIRED SKILLS AND EXPERIENCE:

- Current Microsoft MCITP or MSCE, multiple certifications preferred
- Minimum of 1 or more years of experience, must be able to hit the ground running
- Proficient in working with and supporting Windows 10/11 and Windows 2019/2022 Server, Microsoft 365, Cisco devices and other networking hardware
- System migration experience required, including Microsoft 365
- Experience with troubleshooting end-user computer systems, both Windows and Apple devices, as well as local area networks (LANs)
- Excellent verbal and written communication skills
- Strong troubleshooting/problem-solving skills
- Detail oriented and organized
- Comfortable working independently

PREFERRED SKILLS AND EXPERIENCE:

- Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, or other related field
- A+, Net+, CCNA, CCNP, CISSP, CCA, CCEA, VCP, MCITP or other related technology certification welcomed

Pay: $50,000.00 - $65,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off

Experience level:

- 1 year
- 2 years
- No experience needed
- Under 1 year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Fairfax, VA 22030