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Concierge Manager

4 months ago

Falls Church, United States ABC Services of Maryland Full time

**Days and Hours**:
Monday To Friday ( 7 am - 3 pm)

**40 hours per week**

The Lead concierge works in a large residential condominium and is responsible for performing the following:
**Customer Service is the most important skill for this job**
- Resident and guest check-in and monitoring
- Performs lite administrative duties assigned by Property Manager
- Excellent communication Skills Required.
- Package management
- Signing in vendors and giving them FOB in exchange for their ID
- Checking in packages, putting information in package log notifying resident.
- Assist resident with packages any other assistance as needed.
- Track move -in & move-out if requested by the property manager.
- Amenity reservation and tracking.
- Ability to manage staff of 8
- Submitting Time sheets & weekly reports.
- **Excellent Customer Service skills required.**
- Surveillance and monitoring.
- Computer Skills MS Office and **Building Link **use of office printers/ Scanner.
- Proven experience as concierge; experience in customer service or relevant role is an advantage
- Proficiency in English;
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
- High school diploma; degree in hotel management or relevant field will be a plus
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls

Pay: $18.50 - $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Evenings as needed
- Monday to Friday
- On call
- Weekends as needed

Application Question(s):

- Explain in your words how you best fit for this Management Position ?

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Lead Concierge: 2 years (preferred)
- Customer Service: 5 years (preferred)
- Microsoft Office: 2 years (preferred)
- Administrative: 2 years (preferred)
- Software - Building Link: 2 years (preferred)

Work Location: In person