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IT Technician I
3 months ago
**Primary City/State**:
Arizona, Arizona
**Department Name**:
IT Service Operations
**Work Shift**:
Varied
**Job Category**:
Information Technology
Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. Do you like the idea of making a positive change in people’s lives - and your own? If so, this could be the perfect opportunity for you.
Our **IT Technician I **provides 1st level technical support via telephone, chat and a self-service portal for all computer break/fix and request issues. As an **IT Technician I** you will be responsible for answering calls and chats regarding break/fix issues and requests. You will have the opportunity to thrive in a high call volume environment, demonstrating your exceptional communication skills and teamwork abilities.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life
CORE FUNCTIONS
1. Maintains basic knowledge of standard work routines, equipment and day-to-day activities and/or routines.
2. Follows established guidelines and procedures to troubleshoot information technology issues. Applies basic instructions and procedures to solve non-complex problems. Chooses best alternative from group of known possibilities. Refers complex problems to others when solutions are outside typical alternatives.
3. Provides service to customers, meeting standards and guidelines. Responds promptly to all requests. Responds to standard requests from internal and/or external customers. Interacts primarily with department peers and/or personnel.
4. Keeps and maintains assigned work areas clean and in an orderly manner. Completes assignments within established procedures. Frequent review of work results. Deviates from prescribed procedures only with permission.
5. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge in a similar role is required.
Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.
Working variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Knowledge of Information Technology in a fast-paced environment is preferred.
Additional related education and/or experience preferred.
EOE/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
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