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Assistant General Manager

4 months ago

New York, United States Little Ruby's Cafe Full time

Description:
**About Us**

Since 2002, Little Ruby’s has brought Australian cafe culture to New York City, offering casual, locally sourced cuisine, specialty drinks, and a full coffee program.

**Position Summary**

As the Assistant General Manager, you will play a crucial role in ensuring the smooth operation of the restaurant. You will work in collaboration with the General manager to ensure a high level of customer satisfaction, and maintain profitability. To be successful in this role, you will need to have prior experience as an Assistant General Manager or Senior Management role within a high-volume restaurant setting.

**Responsibilities**
- Adhere to all appearance standards as outlined in the Employee Handbook.
- Assist in managing day-to-day restaurant operations.
- Provide superior customer service to ensure customer satisfaction and retention.
- Respond to customer and staff concerns efficiently and in a professional manner.
- Ensure the quality of food and beverages meets the restaurant’s standards.
- Oversee all front-of-house operations to ensure quality, safety, recipe accuracy, efficiency, and profitability.
- Support restaurant standard practices such as P&L analysis.
- Manage inventory levels and manage ordering supplies.
- Help with the implementation of cost control measures.
- Manage staff schedules based on forecast and performance measures.
- Work with the General Manager to evaluate staff performance and provide coaching to improve productivity.
- Provide support to the General Manager.
- Regularly inspect the dining areas to maintain cleanliness and order.
- Assist in the decision-making process for interviewing, hiring, and training new applicants.
- Implement and enforce company policies and procedures, ensuring staff have an in-depth understanding.
- Coach and develop front-of-house staff by setting clear guidelines and expectations.
- Possess in-depth knowledge of operational systems, including payroll.
- Ensure compliance of service and hospitality standards.
- Ensure compliance of all sanitation standards according to the Department of Health and company guidelines.
- Ensure that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.
- Ensure the venue is compliant with all federal, state and local laws and regulations, and company policies
- Possess in-depth knowledge of all food and beverage menu items.
- Ensure the reconciliation of all end-of-shift financials.
- Possess practical knowledge of job duties for all supervised staff.
- Ensure the completion of all opening and closing procedures.
- Demonstrate knowledge of the company, its partners and supporting hotel environments.
- Oversee any repairs to damaged equipment or furniture.
- Attend and participate in any training sessions, departmental meetings, or daily pre-service meetings.
- Work as part of a team and help and support all fellow team members.
- Other duties as assigned by the General Manager and/or Operations Director.

**Requirements**:

- Minimum 5 years previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential.
- Two-year associate degree (60 credit hours) in Hospitality, Business etc. or equivalent work experience preferred.
- Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
- Demonstrated financial acumen with P&L statements, and labor models is desirable.
- Must be organized, self-motivated, and proactive with a strong attention to detail.
- Proficient with computers (Microsoft Products), POS and technology.