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Plasma Center Supervisor
4 months ago
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
- BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
**This role requires that all individuals on the team hold one of the following current/active certifications: California Certified Phlebotomy Technician 1 License (CPT1), a California Certified Phlebotomy Technician 2 License (CPT2), a California Clinical Laboratory Scientist License (CLS), or a California Medical Laboratory Technician License (MLT).**
**_ OBJECTIVES/PURPOSE_**
Responsible for the general supervision of employees assigned to the production areas. Is able to perform all technical tasks required within the production areas. Provides assistance to management to achieve business goals.
All listed duties must comply with federal, state, local and company-specific regulations related to quality of product, employee, and donor safety and to the proper performance of day-to-day activities.
**_ ACCOUNTABILITIES_**
- ** Operations Lead (70%)**:
- Ensures that all center employees comply with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.
- Effectively schedules employee hours to meet the needs of the business.
- Understands Inventory Control and general accounting concepts to maintain good inventory practices within the center.
- Effectively manages the production areas, motivates and encourages employees to meet their performance goals, and comply with company quality standards and procedures.
- Addresses donor and employee concerns in a timely manner.
- Properly documents and counsels employees on non-conforming events, working with management to determine root cause.
- Perform all non-core area tasks, and those limited to CS and above.
- Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas.
- ** People development (30%)**:
- Provides regular feedback to employees and management regarding center and employee performance.
- Ensures that employees are committed to customer service expectations.
- Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.
- Initiates employee disciplinary action in accordance with company policies and procedures, as necessary.
**_ DIMENSIONS AND ASPECTS _**
**Technical/Functional (Line) Expertise**
- Currently licensed or certified in the state where duties will be assigned: Certified Phlebotomy Technician 1 (CPT1), Certified Phlebotomy Technician 2 (CPT2), Clinical Laboratory Scientist (CLS), or Medical Laboratory Technician (MLT).
- Good verbal communication and customer service skills.
- Attention to detail and ability to work independently
- Demonstrated technical competence
- Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
- Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
- Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.
**Leadership**
- Integrity
- Fairness
- Honesty
- Perseverance
- Putting the patient at the center
- Building trust with society
- Reinforcing our reputation
- Developing the business
**Decision-making and Autonomy**
- Refers to management team for escalated donor/employee concerns (internal)
- Refers to Center Manager for guidance decisions (internal)
- Advises and counsels hourly staff on operational, safety, and customer service concerns. (internal)
**Interaction**
- Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
- Attend staff meetings and other team meetings as required.
- Good verbal communication and customer service skills.
- Ability to multi-task and work as a team player.
**Innovation**
- Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
- Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
**Complexity**
- Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee. Requires frequent lifting up to 32 pounds, and occasional lifting up
