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Dispatch Manager

4 months ago

Lorton, United States Quality Services Moving Full time

Now hiring a Local Dispatch Manager to assist our Operations Department with dispatching\tracking vehicles and employees daily while coordinating other operational activities. As our Dispatcher, you will be in direct contact with customers and crews for both local and long distance household goods moves. It is critically important to maintain contact with the leader of each crew to ensure jobs are being performed according to established guidelines in a timely fashion, also that sufficient materials and equipment are available to complete the work.

**Responsibilities include the following**:

- Assists with scheduling and dispatching of crews, providing oversight to ensure all necessary labor, materials, and equipment arrive at each job site in a timely manner
- Receives and maintains communications with crews regarding job status, problems, customer satisfaction, payment, etc.
- Upholds and enforces company standards and policies such as attendance and uniforms
- Calculates and communicates move charges to crews, processes credit card payments, and relays authorization numbers
- Conducts daily truck checks upon their return to base for cleanliness, maintenance, and security reasons
- Serves as primary point of contact for various requests, such as for time off, and promotions.

**This position requires strong leadership, motivation, and discipline, as well as a positive, service-oriented attitude, exceptional problem-solving skills, and an ability physically assist both movers and packers with their daily responsibilities as may be necessary in a demanding work environment.**

**Additional Requirements**:

- Experience in the household goods (HHG) and/or relocation industry is a plus but is not required
- Previous dispatching experience along with strong interpersonal and organizational skills
- Ability to lift 50 lbs. without assistance
- Valid driver’s license with no major violations or at fault accidents in the last 3 years

We offer a dynamic work environment and exceptional promotional opportunities for motivated individuals.

For consideration, APPLY TODAY