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Front Desk Agent

4 months ago

Virginia Beach, United States Hampton Inn NorfolkVirginia Beach Full time

The hotel front desk is the main person to interact with guests. As the face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made Hampton by Hilton their home.

A Day in the Life:

- Front desk agents will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
- You will maintain positive guest relations at all times.
- You will resolve guest complaints and ensure guest satisfaction.
- You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- You will process all guest check-ins, and verify registration information with the guest.
- You will handle overbooked or 'walked' guests.
- Front desk agents will accept and record wake-up call requests.
- You will communicate pertinent guest information to designated departments/personnel
- You will resolve discrepancies on the room status report with housekeeping.
- You will train with and learn Food and Beverage operations to fill in as needed.

Job Requirements:

- Previous experience working as a front desk agent or in a similar role
- A high school diploma or equivalent vocational training certificate
- Experience working at a hotel establishment (highly desired)
- Flexible schedule with availability to work all shifts as necessary.
- Proficiency with computers
- Experience with PEP PMS system is a must.
- Basic math skills
- Ability to provide excellent customer service and maintain consistent professional demeanor.
- The ability to input and access information in the property management system and/or points-of-sale system.
- Great verbal and written communication skills.
- The ability to create a fun and supportive working environment

**Job Type**: Part-time

Pay: From $14.00 per hour

Expected hours: 20 per week

**Benefits**:

- Employee discount
- Flexible schedule
- Referral program

Schedule:

- 8 hour shift
- Evening shift
- Overnight shift

Work setting:

- In-person

**Experience**:

- Hilton Front Desk: 2 years (required)

Work Location: In person