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Guest Service Agent

4 months ago

Grand Rapids, United States Lodgco Hospitality Full time

**Join Our Team Today**
Hampton Inn & Suites - Grand Rapids Downtown is looking for an enthusiastic Front Desk Agent to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you

**JOB SUMMARY**:Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

**ESSENTIAL JOB FUNCTIONS**:

- Perform guest registrations (check ins & check outs), room assignments, and special requests
- Knowledge of daily hotel operations, policies, procedures, and internal rules
- Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
- Knowledge of guest rooms, locations, amenities, features, and all other services offered
- Knowledge of room rates, packages, discounts, and promotions
- Ensure proper credit when checking out guest(s) and handle late charges accordingly
- Knowledge of cash handling and bank procedures to check out all guest(s)
- Bank out at end of shift by following drop procedures
- Answer phones, handle mail, and take messages
- Assist guests with problems and questions; ensure all guest problems are resolved
- Knowledge of the city, local area, and attractions
- Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
- Know all emergency procedures and the proper action to take
- Operate safe deposit boxes
- Inspect conference rooms, common areas and public restrooms to ensure cleanliness
- Perform security walks of hotel
- Investigate and address noise/party issues
- Set up, prepare, and maintain breakfast area

**OTHER DUTIES**:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**COMPETENCIES**:

- Computer software skills
- Communication both verbal and written
- Dependable and guest-focused
- Time management and problem-solving skills
- Strong leadership abilities

**REQUIRED/PREFERRED EDUCATION AND EXPERIENCE**
- 1-2 years of hotel experience is a plus

**ADDITIONAL ELIGIBILITY QUALIFICATIONS**

Valid driver’s license and safe driving record - satisfactory criminal background screening required - professional references

**SUPERVISORY RESPONSBILITY**

This position doesn’t manage any staff members.

**BENEFITS WE OFFER**
- Career development & training
- Paid time off
- Travel and hotel discounts
- 401(k) with company match
- Bonus potential
- And more

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

**EXPECTED HOURS OF WORK**

This position requires variable hours based on the needs of the hotel.

**WHO WE ARE**

Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible.

Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, & and Colorado. Additionally, we regularly integrate new hotels into our portfolio.

**EEO STATEMENT**

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.