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Technical Support Specialist
4 months ago
here
Position Details
Information Technology and Security at The University of Tampa has an opening for a Technical Support Specialist. This position will provide computer hardware and software technical support and training to customers, install and maintain computer peripherals and document work order resolution. The Technical Support Specialist will also provide continuous communication with the customers, coordinate logistics for hardware and return and is responsible for the Life Cycle Management (Inventory control and asset management) of technology assets.
**Responsibilities**:
- Install, configure, upgrade, maintain and troubleshoot end user computers and peripherals.
- Respond to work orders, diagnose and correct equipment failure and malfunctions, repair or replace malfunctioning equipment.
- Provide technical advice and assistance to customers.
- Connect computers to the UT Campus Network.
- Perform level 1 diagnostics on connection issues (verify operation from the wall jack to the user).
- Configure PC/MAC computers to meet university security standards and policies.
- Document incident and problem resolutions.
- Assist in development and maintenance of departmental and end user computer procedures and documentation.
- Configure and distribute cellular and mobile devices.
- Create technical documentation.
- Configure and troubleshoot network printers.
- Responsible for managing the administrative processes of the hardware life cycle process. Those processes include, but are not limited to:
- Maintain Hardware Inventory
- Perform quarterly audits
- Maintain and track Certificates of Disposal
- Receiving new hardware.
- Data sanitation prior to disposal.
- Packing, palletizing, and shipping of returned or disposed equipment.
- Responsible for organization of equipment storage.
- Organize and manage the annual computer lease exchange.
- Other duties as assigned.
- Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures and backgrounds.
**Requirements**:
- Prior experience in Customer Support Services.
- Display strong end user orientation and customer service skills.
- Experience with help desk ticketing systems and customer service workflow.
- Strong understanding of technical troubleshooting methodology.
- Demonstrated excellence in teamwork as well as excellent oral, written and interpersonal communication skills.
- Ability to work a flexible schedule as needed.
- Ability to work with a range of technical staff to develop joint solutions.
- Thorough knowledge of PC/MAC hardware and operating systems required.
- Ability to quickly learn and accurately work with a variety of hardware/software systems.
- Knowledge of or the ability to learn quickly The University of Tampa software programs such as Workday and Microsoft Office.
- Willingness to embrace new technologies and innovative organizational practices.
Competencies
- Working knowledge of TCP/IP networks preferred.
- Experience in technology asset inventory control.
- 2 years experience in PC/MAC computer support.
- Associates degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training.
Required Attachments
1. Cover letter
2. Resume
Work Schedule
Monday-Friday, 8:30 a.m. to 5:00 p.m.
Summer: Monday-Thursday, 8:00 a.m. to 5:30 p.m.
Requires the ability to work a flexible schedule when needed to include evenings and weekends.
The University of Tampa offers great benefits to include:
- FREE Tuition
- Generous paid leave
- Wellness initiatives
- 100% Employer-Funded Health Reimbursement Account
- 100% Employer-Paid Short & Long Term Disability Insurance
- 100% Employer-Funded Employee Assistance Program
- Discounted On-Campus Dining Meal Plans
- FREE On-Campus Parking
- FREE Access to Campus Amenities (pool, library, campus events and more)
- Fitness Center
- Pet Insurance
- Flexible Spending Accounts
- And moreSubmission Guidelines
Background Check Requirements
Finalists may be required to submit to a criminal background check. Some positions may also require a motor vehicle report and/or a credit report.
Additional Information
This description is intended to be generic in nature. It is not to determine specific duties and responsibilities for any particular position. Essential functions and overtime eligibility may vary based on the specific task assigned to the position.
