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Claim Team Manager
4 months ago
Tempe, Arizona
- Claims and Investigation
- Regular Full Time
- 37080
**Job Description**:
**Overview**
Build your career at one of the top companies for professional growth in the U.S. Khakis optional
At State Farm we invest in our employees by providing a competitive Total Rewards package:
Starting Salary is $100,500 - $134,250 annually. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.
You are also eligible for:
- An annual bonus based on individual and enterprise performance
- Annual merit increases
- 401(k) contribution
- Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what’s important to you
- Industry leading Tuition Assistance Programs
- Wellness and mental health programs
- Discounts from hundreds of retailers through our Perks at Work program
And more
This is a **hybrid** position, so you’ll work from home at least 75% of the time, and 25% of the time collaboratively in office.
Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good
**Responsibilities**
Catastrophes can strike at any time and in any form. Sometimes there is advance notice, other times none. Some catastrophes impact a small area with high severity, and others may be widespread with less severe impact. WCCS Stewardship helps thousands of customers every day recover from a catastrophic weather event and make a difference in their lives. WCCS Stewardship is a customer facing Fire segment with varying work and high rewards. This is a stewardship environment in which team members have the autonomy and authority to manage their own claim inventory.
Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes:
- Responsible for first-line supervision of assigned Claim Specialists and Claim Associates, including hiring, training, coaching, development, performance management, and salary administration
- Provides direction and serves as a resource for knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage and property damage
- Responsible for the review and control of the assigned unit's claim activities including investigations, analyses, evaluations, claim payments, and adjustment expense payments
- Recognizes events that affect customer service and provides timely communications to team members and peers
- Responsible for compliance with company procedures, applicable federal/state laws, and legal requirements
**Qualifications**
- Prior leadership experience
- Effective written and verbal communication skills
- Demonstrated leadership behaviors:
- Promote and maintain a relentless focus on the customer when making decisions
- Candidly assess our environment and tackle challenges head-on
- Inspire and energize people to understand and achieve common goals
Fire claims or leadership experience preferred but not required.
Claims operations and/or call center experience preferred.
Employees must successfully complete all required training, including applicable licensing exam(s), MVRs and background checks required of various state(s).
Visit State Farm Careers for more information on our benefits, locations, and the hiring process
