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Associate Director, Financial Aid

4 months ago

Philadelphia, United States Philadelphia College of Osteopathic Medicine Full time

At PCOM, we espouse to grow a culturally competent workforce to advance healthcare that touches the lives of underserved communities. Diversity and inclusion is the core component of our institutional identity and a key pillar of PCOM’s strategic vision. Philadelphia College of Osteopathic Medicine affirms that diversity and inclusion are crucial to the intellectual vitality of the campus community. It is through freedom of exchange over different ideas and viewpoints in supportive environments that our graduates develop the critical thinking and citizenship skills that will benefit them throughout their lives.

Since 1899, PCOM has trained highly competent, caring physicians, health practitioners, and behavioral scientists who practice a “whole person” approach to care - treating people, not just symptoms. As the field of medicine has changed, we've changed with it - adapting our program offerings to better meet the needs of healthcare providers and the communities they serve. At the main campus in Philadelphia, Pennsylvania (PCOM), the branch campus in Suwanee, Georgia (PCOM Georgia), and our newest location in Moultrie, Georgia (PCOM South Georgia), PCOM students learn to approach problem-solving in a more professional, more team-oriented manner, which prepares them to work successfully in integrated healthcare settings with other health professionals. At Philadelphia College of Osteopathic Medicine you will be part of a caring, professional, and committed community focused on making the PCOM experience the best possible for our students.

We are currently seeking to fill our Associate Director, Financial Aid position at the Philadelphia campus with a highly qualified and passionate individual.

**Job Title**:Associate Director Financial Aid**Department**: Financial Aid**FLSA**: Exempt**Location**:Philadelphia, PA***

Under the general supervision of the PCOM Chief Student Services Officer, this position plays a pivotal role in the efficient and effective administration of financial aid programs at the college. Responsibilities include assisting in the management of federal, state, institutional, and private aid programs for both current and prospective students. Additionally, the incumbent will spearhead initiatives to optimize the delivery of financial aid to PCOM students, while overseeing the work assignments of two Assistant Directors of Financial Aid to ensure the seamless provision of student financial services and exceptional customer service. Additionally, this role entails fostering opportunities for all staff to grow professionally and providing exemplary financial aid and loan counseling services, coupled with superior customer support, to meet the diverse needs of PCOM students.**ESSENTIAL DUTIES AND RESPONSIBILITIES**

The successful incumbent will perform the following duties, with or without reasonable accommodations:
Counseling Duties- Provides financial aid counseling for prospective and enrolled students on all aspects of federal, state, institutional, and private financial aid. General counseling duties include but not limited to the processing of budget appeals, request for loan advances, the calculation for Return of Title IV funds, Graduate PLUS processing, verification, resolution of C Comment codes, the awarding of outside scholarships, and exit counseling.
- Provides loan and financial literacy counseling to help students make informed borrowing decisions. Provides in depth exit counseling to inform students as to their various loan repayment options.
- Quickly responds to student questions and concerns in an accurate and professional manner. Identifies potential problems and issues and proactively communicates resolution to students.
- Stays current with financial aid regulations and with changes in PCOM aid policy and procedures.
- Program

**Responsibilities**:
- Oversees the awarding and processing of our federal direct loan program that awards over $160 million dollars in funding each academic school year.
- Oversees the awarding and processing of our federal work study program that awards over $1.5 million dollars in funding each academic school year.
- Speaks at interview, orientation, and open house events for new students
- Reviews Argos and Banner reports on a frequent basis to insure quality control of financial aid processing.
- Assists the Chief Student Services Officer with the overall administration of federal, state, and institutional, and private aid programs.
- Supervises two Assistant Directors of Financial and work study students.
- Perform other duties as assigned or requested.

Education- Bachelor's degree (**required**)
- Master’s degree (_preferred_)

Skills and Experience- Five or more years of financial aid experience, plus two years in an administrative/supervisory capacity
- Proficiency with electronic student information systems; _Banner preferred_
- Strong knowledge of Federal financial aid regulations **required**:

- Strong record of exemp