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Technology Support Professional

2 months ago

Norfolk, United States Old Dominion University Full time

**Posting Details**:

- Posting Details**Working Title**
- Technology Support Professional**Position Number**
- HR2372**Department**
- INFORMATION TECHNOLOGY SERV-ACAD**Location**
- Norfolk, VA**Type of Position**
- Hourly**Type of Job**

**EEO Category**
- C Technicians- **Type of Recruitment**

**Knowledge, skills and abilities**
- Basic working knowledge of and ability to troubleshoot computer and mobile operating systems (Windows 7/8/8.1/10, MacOS 10.X, iOS, Android), hardware, software, peripherals, and appropriate system management and security tools in a network environment. Efficient time management to prioritize tasks and handle multiple projects and deadlines. Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.**Special licenses, registration or certification**
- None**Education or training**
- None**Level and type of experience**
- Basic experience in information technology support.**Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)**
- Working knowledge of information technology support in a corporate, administrative, or educational setting. Familiarity with IT asset management suites such as Ivanti, LANDesk, Altiris, SCCM or Remedy. Usage of a ticketing system such as Remedy, ServiceNow, Footprints or ZenDesk
Custom configuration of a computer purchase to meet end-user requirements - Understanding of Active Directory and Group Policy Enterprise-level anti-virus / anti-malware suites.

CompTIA A+, Network+ or Security+ certification.**Conditions of Employment**
- 29-hour work week, Monday-Friday, between 8 am and 5 pm; 1500 hours per year.**Annual Salary/Hourly Rate**
- Salary non-negotiable $ - 19.07 per hour- Posting Detail Information**Job Requisition Number**
- S02635**Job Open To**
- General Public**Open Date**
- 05/06/2024**Close Date**
- 05/10/2024**Open Until Filled**
- No**Special Instructions Summary**
- None**Criminal Background Check**-
**College Home Page**

**Department Home Page**
- odu.edu/its**Equity Statement**-
**Reasonable Accommodation Request**
- If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.**Alternative Hiring Process****Pay Transparency Nondiscrimination Provision**
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.**Supplemental Questions**:
Required fields are indicated with an asterisk (*).
- Describe your experience, and level of support provided, with the following hardware: printers, desktops/laptops, Macs? (Open Ended Question)
- Describe your experience with the following operating systems: Windows 10, Windows11, macOS. (Open Ended Question)

**Applicant Documents**:
**Required Documents**
- Resume

**Optional Documents**
- Cover Letter/Letter of Application
- Other Document
- Yellow Layoff Form
- Blue Layoff Card
- AHP Letter