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Customer Service Representative

4 months ago

Jurupa Valley, United States Express Contractors Inc. Full time

***:
Assist the customer service operations; dealing directly with customers, process work

order requests from customers for the Services Department, review the daily schedules,

handle anything related to Customer Service issues and appointment scheduling.

**Essential Functions**:

- Point of contact with customers by telephone
- Answer telephone lines, screen and direct calls, relay messages
- Receive service requests from customers and enter into the system
- Process daily work orders and service requests
- Direct requests and unresolved issues to the necessary Services Supervisor and/or designated Sales Person
- Communicate and coordinate with internal departments
- Maintain work orders filed in numerical order, keep six months onsite, and file remainder in storage.
- Assist in scheduling

**Other Duties**:

- Ability to organize and prioritize work
- Pursue personal development of skills and knowledge necessary for the effective performance of the role
- Other duties as assigned by Management, as the company needs may require

**Supervision**:

- This job has no supervisory duties

**Job Qualifications**:

- Preferred: Knowledge and solid proficiency in American Contractors (or similar software)
- Required: Clear and effective verbal and written communication skills
- Required: Ability to work independently and multi-task and utilize work day to accomplish daily tasks and goals
- Required: Able to work effectively in a team environment
- Preferred: Knowledge and experience in construction

**Experience**:

- Two years experience in Customer Service environment

**Education**:

- High school diploma or equivalent.

**Physical Demands**:

- Occasional lifting up to twenty pounds
- Must be able to sit and work at a computer station
- Must be able to stoop, kneel, climb stairs and bend at the waist, and reach on a daily basis
- Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

**Personal Qualities**:

- Friendly, courteous, professional attitude towards customers
- Cheerful, optimistic, cooperative attitude towards co-workers and management
- Fast-paced, deadline-oriented environment; must be able to handle several projects at once
- High attention to detail and accuracy
- Understanding and agreement to the privacy of confidential information
- General office administrative knowledge; copying, filing, faxing, delivering and professional phone skills

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

People with a criminal record are encouraged to apply

Work Location: In person