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Key Account Director

4 months ago

Berwyn, United States Envestnet Full time

**Description**

Envestnet is seeking a passionate and talented **Key Account Directo**r to join our Service team. This position is expected to report to either our Berwyn, PA office.

Envestnet is transforming the way financial advice and wellness are delivered. Our mission is to empower advisors and financial service providers with innovative technology, solutions, and intelligence to make financial wellness a reality for everyone.

Since our founding 20 years ago, we are fully vested in helping people live an intelligent financial life. If you love the idea of working in a Fintech company with the environment and excitement of a start-up where you are making everyday impact - then read on.

**Job Summary**:
The Key Account Director is responsible for overall client satisfaction, maintaining client communication, and the overall management of the client relationship. Drives execution and delivery of projects that support the client’s business.

**Responsibilities**:

- Successfully build and maintain strong client relationships, responsible for client retention and satisfaction of assigned clients
- Proactive client management to identify and address issues prior to escalation; taking appropriate action to resolve or bring in others to help with addressing any client related concerns
- Establish relationships with executives/C-suite and senior business owners
- Deep understanding of client’s business model and service needs
- Provide exceptional client service and relationship management skills to assigned clients and internal partners
- Acting as the Liaison between client (Home office) and all departments within Envestnet this role is the key point of contact for your assigned clients on questions regarding ongoing projects, initiatives and key follow-ups
- Be the “voice of the client” for internal partners (Product, Marketing, Project Management, Service) to effectively communicate client needs and strategies and ensure client deliverables are met.
- Partnering with assigned clients to implement programs leveraging 'best practice' approaches
- Provide consulting to your clients on an ongoing basis to ensure adoption and engagement of products, services and solutions
- Responsible for consulting and tracking your assigned client’s enhancement requests and working with Sr. Director of Client Success, Product, and Sales teams to prioritize enhancements for upcoming releases.
- Plan, prepare, and conduct client meetings, client planning sessions, client strategy sessions to share solution performance and present roadmap plans; including facilitating and leading internal calls with key client support teams to closely track and discuss day to day open items to help teams driving to quick resolution. Leading by example to positively influence our client support teams to cultivating a positive and productive client experience
- Establish quarterly or semi-annual business review with assigned clients
- Develop and maintain comprehensive client profile outlining key business contacts, decision makers, key initiatives, overview of suite of services and solutions they have today and identify other future state items they may be interested in deploying.
- Work with onboarding teams to ensure best practices are adopted as part of implementation
- Ability to identify sales and expansion opportunities; facilitating introduction/hand off to the appropriate sales team
- Ongoing tracking, analysis and reporting of KPI’s for internal discussion and reporting
- Provide regular updates and business reviews to Senior Management at Envestnet and collaborate with internal teams (Product, Marketing, Sales) to communicate client needs and strategies.
- As part of the responsibilities for this role, you will understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk.

**Required Qualifications**:

- Bachelor’s Degree
- 10+ years of experience in a previous relationship management role
- 5+ years of experience in a technology or financial services field
- Familiarity working for or with financial technology or financial services companies
- Excellent listener with an aptitude for problem solving and deductive reasoning skills
- Ability to level up to the bigger picture; leading discussions driving to strategy and solutions as well as overall business goals, with ability to dig into the details, when appropriate
- Demonstrated ability to build and maintain strong internal and external relationships
- Proven track record of managing client expectations
- Effectively network within accounts from the C-Level down to achieve successful execution of the client's goals, where appropriate
- Strong persuasion skills and leadership presence
- Ability to create total confidence and trust with clients
- You can articulate the value proposition that financial services technology products offer clients
- You are a self-st