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Department Management
4 months ago
**JOB SUMMARY**:
A Supervisor is a first-level supervisor/manager in our stores. The Supervisor contributes to companys success by having a team leader hands-on involvement in the day-to-day department operations. The Supervisor effectively leads a shift while ensuring department operational excellence. The Supervisor may be responsible for the opening or closing procedures of the department in coordination with Department Manager. Must be able to work a variety of hours including nights, weekends and holidays.
Department Management positions include/Puesto(s) incluidas son:
Meat Management / Gerencia de Carniceria
Bakery Management / Gerencia de Panaderia
Restaurant Management / Gerencia de Restaurante
Tortilleria Management / Gerencia de Tortilleria
Bulk Deli Cheese Management / Gerencia de Carnes Frias y Cremeria
Seafood Management / Gerencia de Mariscos
**DUTIES AND ESSENTIAL FUNCTIONS**
Supervisor Responsibilities, but not limited to this:
- Create an environment of outstanding guest service every day.
- A must can do positive attitude
- Conduct store walk-thru at the beginning and end of the shift including multiple times throughout the shift.
- Lead varies departments throughout the day as needed
- Coach the Team Members to ensure flawless shift execution.
- Perform cycle counts and out of stock counts as per company guidelines
- Ensure closing procedures are performed daily
- Open or close of the store
- Perform inventory and product ordering as needed.
- Follow cash-handling policies and procedures as outlined in the Cash Handling policy.
- Assist with New Hire Orientation and Employee Training and developing
- Responsible for the training and development of employees.
- Act with integrity, honesty and leadership that promotes El Super / Fiesta Mart values.
- Manage time effectively while meeting all job responsibilities.
- Check food quality and food temperatures throughout the day to maintain company and Hazard Analysis Critical Control Point rules and regulations.
- Provide coaching and feedback to crew members and assess performance on an ongoing basis and discipline when necessary.
- Lead and motivate Team Members through positive and respectful leadership.
- Lead a positive team environment by recognizing and reinforcing individual and team accomplishments.
- Maintain regular and consistent attendance and punctuality and follow code of conduct.
- Help cross train crew members in all departments
- Perform other duties and responsibilities as required or requested.
**SUPERVISORY RESPONSIBILITIES**:The Supervisor assists in the supervision and leadership of Team Members to comply with the organization's policies and procedures, applicable laws and regulations. Responsibilities include assisting in training employees; planning, assigning, and directing work; ensuring meal and rest periods are provided; motivating staff; noting performance discrepancies/policy violations during shift; addressing complaints; and resolving problems.
**QUALIFICATIONS**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. El Super / Fiesta Mart is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
- 2 years of quick serve/fast casual restaurant or retail operations experience.
- Experienced in a training role.
- Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays.
- Minimum age: 18 or older
- Previous leadership experience preferred.
- Guest-focused approach to business.
- Detail and action oriented.
- Demonstrates integrity, trust, ethics and values.
- Good verbal and written communication skills.
- Must be able to follow all safety, health and sanitation procedures.
- Bi-lingual in English and Spanish preferred.
- Must complete certification process successfully.
- Must be able to take direction and delegate responsibilities effectively.
- Must be able to maintain command of their shifts.
- Ability to work in a fast-paced environment.
- Adaptable, team-oriented, dependable and strong work ethic.
- Ability to communicate effectively.
- Must be able to successfully pass background and drug test.
**EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED**:
**Experience**
Grocery experience is a plus.
**Preferred Field of Expertise**
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and coworkers.
- Ability to understand and follow directions.
**PHYSICAL DEMANDS**:The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. El Super / Fiesta Mart is an Equal Opportunity Employer. Reasonable accommodations may be made as
