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Tenant Services Coordinator

3 months ago

Philadelphia, United States Netrality Data Centers Full time

**Who We Are**

Netrality Data Centers is a growing private-equity backed owner-operator of strategic interconnection properties. With eighteen premier data centers located in six metropolitan markets, Netrality continues to acquire strategic network interconnection data centers and develop Meet Me Rooms and wholesale data center space within those properties to offer the highest quality and most robust direct network interconnections in the market.

Netrality offers comprehensive and competitive benefits to our employees, notably:

- Multiple offerings for medical, dental, and vision insurance
- Company-paid life, short
- and long-term disability, and AD&D insurance
- Paid parental leave, fertility support, 401k matching
- Employee discount services through our partners savings platform
- $1:$1 company match for all eligible charitable gifts

**Who We Need**

To support our continued growth, we seek a professional looking to grow their career in the field of Property Management. The Tenant Service Coordinator is a front facing role supporting the needs of our building tenants and customers. The Tenant Coordinator is responsible for front desk telephone operations such as answer, screen and forward calls, providing information, taking messages, and scheduling appointments. They assist in organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency.

Netrality is a close-knit team of A-players. This is an opportunity for the right person to establish efficiencies and best practices that suit the growing needs of Netrality and our customers at our flagship facility.

**Description of Responsibilities**
- Open and close Property Management office for business promptly from 8:00 AM-5:00 PM
- Overall administrative support for Assistant Property Manager
- Assist with completion of tenant service requests
- Maintain external badging process for tenants and vendors, ensuring accurate activation and de-activation with proper security clearances
- Assist with maintaining tenant records, contracts and purchase orders
- Hear and resolve matters of issue from tenants and customers
- Manage information flow in a timely and accurate manner
- Thrive in a face-paced environment, managing competing priorities
- Be curious and inquisitive about understanding and improving business processes
- Be a team player with the ability to work and communicate across a variety of business units and management levels
- Communicate regularly with management and various business units
- Provide ad-hoc support and requests as needed
- Order supplies and restock management offices

**Position Requirements and Desired Skills**
- High school diploma required,
- 1-2 years of property management and administrative experience a plus
- Work experience in an office environment and knowledgeable of office procedures
- Strong experience with office management systems, MS Office and Excel
- Familiarity with online calendars and cloud systems
- Experience using office equipment, including printers
- Experience exercising discretion and confidentiality with sensitive company information
- Excellent organizational skills with an ability to think proactively and prioritize work
- Be a detail-oriented problem solver, working towards meaningful solutions always
- Experience working independently as well as collaboratively; effectively managing priorities while meeting hard deadlines
- Ability to work cross-functionally with ease
- Self-motivated, initiative taker
- Highest ethical and professional conduct and integrity
- Adhere to all guidelines and expectations set forth in company’s corporate handbook
- Netrality Management Co., LLC and its affiliate companies are equal opportunity employers, abiding by all federal, state, and local laws and employment regulations. Netrality Management Co., LLC does not discriminate on the basis of any protected classes and encourages being a provider of an inclusive and diverse workplace._