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Department Manager
3 months ago
**Mission Statement**
- Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
**Core Responsibilities**
- Ensure implementation of Company safety, health, and environmental programs for employees whose work is directed.
- Ensure that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations.
- Drives commitment to the Way We Work Principles and adherence to the Company's Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (''EH&S''), Equal Employment Opportunity (''EEO''), discipline, and security.
- At Con Edison we have, and we all need to take special interest in our customers, both within the company and externally. As an employee, you need to commit to these ideals of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all our stakeholders.
- Lead and assist in the daily operation and production support of Oracle Customer Care & Billing (CC&B) and Oracle Utility Analytics (OUA).
- Lead in the maintenance and enhancement of the CC&B and OUA platforms.
- Work with other Customer and Billing technology platforms to align across strategic initiatives that maximize value and impact.
- Oversee management of routine and non-routine system support activities including code and configuration migration.
- Oversee management of Testing activities in support of CC&B, OUA, and integrated systems.
- Provide support to facilitate operational efficiency to address business exception management.
- Identify and drive for resolution of issues and defects in alignment with stakeholder priorities.
- Oversee managed service contracts for staffing levels and allocations, vendor selection, negotiation, and SLA requirements. Manage contracts, budgets, and change orders.
- Represent the Company's interests with external stakeholders, such as the New York State Department of Public Service (DPS) Staff.
- Communicate, engage with external stakeholders such as PSC, NYPA, Joint Utilities as well as other Market participants regarding energy markets and billing.
- Participate in rate case filings and proceeding for Enhancements, Upgrades and new technologies.
- Develop presentations to communicate effectively with senior executives, regulators, and external stakeholders, and present on current trends at conferences and industry meetings.
- Assume other related work as needed.
**Required Education/Experience**
- Bachelor's Degree and with a minimum of 8 years relevant work experience. or
- Master's Degree and with a minimum of 6 years relevant work experience.
**Preferred Education/Experience**
- Bachelor's Degree with a minimum of 8 years relevant work experience.
- Master's Degree in Business Administration, Information Technology, or related field.
**Relevant Work Experience**
- Proven leadership skills, innovation and ability to adapt to change are essential. Required
- The ability to interact with all levels of management effectively and positively, customers, vendors, regulatory agencies, etc. is essential in this dynamic position Required
- Must have work experience related to system implementations and enhancements, functional knowledge of customer and billing related business processes. Required
- Strong business acumen; understand company's business and clean energy transition; knowledge of industry landscape, business issues and ability to assess implications to drive decision making to achieve positive outcomes. Required
- Technical expertise; understand integrated system landscape and data schema as well as enterprise data governance strategy. Required
- Successfully drive results across a multi-discipline matrixed organization. Must be well organized, detail oriented, flexible to concurrently handle multiple assignments and projects, be able to implement process improvements, and able to aggressively meet deadlines. Required
- A minimum of 10 years work experience including technical knowledge of Con Edison's customer and billing systems, project management, and quality assurance is preferred. Preferred
- Software Development Lifecycle (SDLC) knowledge and Test Management experience. Preferred
- Experience in Oracle Customer Care & Billing (CC&B) or other web-based customer platforms. Preferred
- Knowledge of NYC, NYS, and NYISO energy market rules, regulations, and goals. Preferred
- Existing relationships across the many internal and ext
