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Overnight Inbound Operations Team Leader

3 months ago

Boston, United States Target Full time

The pay range per hour is $26.75 - $45.50

**ALL ABOUT TARGET**

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

**ALL ABOUT GENERAL MERCHANDISE**

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, instock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.

**At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of an Inbound Operations Team Leader can provide you with the**:

- Knowledge of guest service fundamentals and experience building a guest first culture on your team
- Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals
- Skills in process improvements and workload efficiency
- Experience leading a team of hourly team members including: skills in interviewing, developing, coaching, evaluating and retaining talent

**As an Inbound Operations Lead, no two days are ever the same, but a typical day will most likely include the following responsibilities**:

- Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
- Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement
- Be an expert of operations, accuracy and efficiency
- Utilize your workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open
- Create a scheduling plan in partnership with your ETL based off of monthly and weekly business workload and guest traffic
- Work a schedule that aligns to guest and business needs (this may include early morning, evening, overnight shifts and weekends)
- Assess all GM backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve
- Enable a consistent experience for our guests by ensuring product is in stock and available
- Lead and follow-up on organizational and operational change
- Establish clear goals and expectations and hold team members accountable to expectations
- Lead team onboarding and learning
- Lead and coach the team to ensure accuracy and efficiency in all inbound processes
- Close knowledge and skill gaps through training and experiences
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
- Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
- If applicable, as a key carrier, follow all safe and secure training and processes
- Address store needs (emergency, regulatory visits, etc.)
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
- All other duties based on business needs

WHAT WE ARE LOOKING FOR

**We might be a great match if**:

- Working in a fun and energetic environment makes you excited. We work efficiently and as a team to deliver for our guests
- Providing service to our guests that makes them say I LOVE TARGET excites you. That’s why we love working at Target
- Leading teams who are stocking, setting and selling Target products sounds like your thingThat’s the core of what we do
- You aren’t looking for Monday thru Friday job where you are at a computer all dayWe are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

**The good news is that we **have some amazing training that will help teach you everything you need to know to be an Inbound Operations Lead. But there are a few skills you should have from the get-go**:

- High school degree or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn