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Manager, Customer Operations

4 months ago

Virginia Beach, United States Sentara Healthcare Full time

Bachelors degree preferred, 5 years of related experience required.

The Customer Operations Manager leads the call center team to increase member satisfaction, retention, and growth by efficiently delivering competitive services to members, provider, brokers and groups through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. Maintains oversight of call center functions and activities and implements procedures that assures a high level of customer satisfaction in accordance with plan policy and procedures.

5 years related experience can be in healthcare or customer call center management. Applicants who do not have their Bachelor's Degree will be required to sign a Bachelor's Degree Agreement committing to successfully obtaining their Bachelor's Degree within 5 years of hire.

**Benefits**: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve

Keywords: Talroo-Allied Health, Monster, Indeed, Customer Operations

The Customer Operations Manager leads the call center team to increase member satisfaction, retention, and growth by efficiently delivering competitive services to members, provider, brokers and groups through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. Maintains oversight of call center functions and activities and implements procedures that assures a high level of customer satisfaction in accordance with plan policy and procedures. 5 years related experience can be in healthcare or customer call center management. Applicants who do not have their Bachelor's Degree will be required to sign a Bachelor's Degree Agreement committing to successfully obtaining their Bachelor's Degree within 5 years of hire.

The Customer Operations Manager leads the call center team to increase member satisfaction, retention, and growth by efficiently delivering competitive services to members, provider, brokers and groups through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. Maintains oversight of call center functions and activities and implements procedures that assures a high level of customer satisfaction in accordance with plan policy and procedures.

5 years related experience can be in healthcare or customer call center management. Applicants who do not have their Bachelor's Degree will be required to sign a Bachelor's Degree Agreement committing to successfully obtaining their Bachelor's Degree within 5 years of hire.
- Bachelor's Level Degree
- Related 5 years
- Microsoft Excel
- Mgmt of Staff Resources
- Mgmt of Material Resources
- Mgmt of Financial Resources
- Mathematics
- Learning Strategies
- Leadership
- Judgment and Decision Making
- Critical Thinking
- Coordination
- Complex Problem Solving
- Communication
- Active Listening
- Active Learning
- Writing
- Troubleshooting
- Time Management
- Technology/Computer
- Systems Evaluation
- Systems Analysis
- Speaking
- Social Perceptiveness
- Service Orientation
- Science
- Reading Comprehension
- Quality Control Analysis
- Project Management
- Persuasion
- Monitoring
- Microsoft Word