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Program Administrator, Disease Center Operations
4 months ago
**Job ID**:
39316
**Location**:
450 Brookline Ave, Boston, MA 02215
**Category**:
Operations
**Employment Type**:
Full time
**Work Location**:
**Hybrid**: 2-3 days onsite/week
Overview
Under the general direction of the Administrative Director, the Program Administrator role is key to the operations and administrative support of the disease center. Assists with the comprehensive administration and management responsibility for the clinical, research and education programs for the disease center. This position requires the professional skills to collaborate and support the Administrative Director to lead and coordinate all aspects of the administrative and clinical operations oversight of the disease center. Depending on the specific programs of the disease center, there may be additional complexity to this role.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
**Responsibilities**:
Clinical Operations
In collaboration with providers, nurses, and administrative leaders, develops plans to ensure maximum utilization of resources and efficient delivery of services
Resolves clinic and patient issues to ensure quality of care and patient satisfaction
Establishes and manages provider templates in compliance with current policies
Develops strong relationships and provides indirect management to back-office and new patient scheduling operations
Assists with review of workflows and best practices in clinic, maintaining ongoing dialogue with practice managers
Financial/Budgetary
Assists in the preparation of annual budget. Responsible for ongoing monitoring of these budgets including monthly variance reporting. Also responsible for requisition preparation and tracking; expense report processing; helps identify key departmental cost management initiatives and develops recommendations to achieve quantified results.
Financial responsibilities may include oversight of discretionary accounts; may prepare financial and statistical projections including preparing complex reports, analysis and proposals; may participate in clinical trials offsets process.
With the Administrative Director, may be responsible for monitoring revenue, volumes and associated billing; helps develop strategies for increasing reimbursement, as relevant.
Compliance and Quality
Oversees implementation and compliance to institute policies and procedures
Program/ Department Management
May manage educational and continuing medical education events for program, including CME certification, fundraising, event planning and publicity
In collaboration with Communications, helps develop disease center and program specific website, monthly newsletters, and printed materials for marketing purposes
May manage special projects; may facilitate regular department meetings
Other duties as assigned.
Education
Manages rotating fellowship program, ensuring appropriate assignment of resources and maintaining updated affiliation agreements
Manages Advanced Fellowship program; assists in recruitment, selection, onboarding; ensures program adheres to Partners GME policies
Disease Center Coverage
Under the supervision of Administrative Director and/or Senior Director of Disease Center Operations, may provide ad hoc coverage for vacations/leaves of absence in Disease Centers throughout Medical Oncology to ensure seamless clinical and administrative operations
**Qualifications**:
Bachelor's Degree required
Master’s Degree preferred in business or healthcare administration
3 years within a similar setting with progressive responsible professional experience required
Prior supervisory experience preferred
**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:
Knowledge of clinical administration and operations
Ability to function as an integral member of the team and to lead by example; promote cooperation among staff members
Program/project management skills
Excellent customer service, tact, diplomacy and persuasion skills
Ability to communicate effectively in person and in writing
Must possess excellent critical thinking, analytical skills, decisive judgement and ability to work with mínimal supervision
Ability to manage personnel and build successful teams.
Ability to analyze information and complex situations and propose viable solutions and courses of action.
Ability to synthesize information from multiple sources to cr
