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Quality Assurance Specialist

5 months ago

Harrington, United States ABOVE EXPECTATIONS LLC Full time

**Quality Assurance** Coordinator**

**Summary/Objective**

The Quality Assurance Coordinator (QAC) is responsible for overseeing and assuring that Quality Assurance within the residential homes is reflective of guidelines and standards. The position is a neutral position which should ensure the health and safety of the individuals and the agency. QAC should ensure agency personnel/systems are working in accordance with Above Expectations/DDDS Policies and Procedures, HCBS Standards, and DHCQ standards and regulations.

**Essential Functions**- Possess a comprehensive understanding of DDDS HCBS Standards, Policies and Procedures along with DHCQ Standards.- Relay reported incidents to Operations Leadership and Human Resources- Reviews and investigates reported incidents in coordination with COO and PC- Collaborate with the Operations Leadership team to formulate remediation plans as part of QIP process- Ensures proper communication(s) of reportable/non-reportable incidentsWith cooperation of COO and PC, work to ensure DDDS is aware of incidents which impact the health, safety and well-being of the service recipient(s) in accordance with PM#46/DDDS -policy, reporting expectations, and PM#5.
- Identify and assist with developing corrective actions to prevent or reduce the likelihood of future similar incidents- Evaluate interventions to ensure remediation strategy was successful- Auditing of internal QA Therap system and ensuring all homes meet and maintain all standards- Reviews and follows up on T-logs, GERs and ISPs as necessary- Daily audit of Therap and follow up on missing documentation (ISP, GER, T-logs etc)- QA will complete and submit documentation audits in full for all homes on the 14th and 28th of each month to COO, PC and responsible PS- Attend all nursing audits and ensure PS and staff follow all recommendations by the consultative nurse- Identify opportunities for improvement that exist throughout the program and share with Operations Leadership- Reviews PSRs weekly and determines any financial discrepancies- Demonstrates extensive knowledge of the Therap documentation data base specific to EMARs, tracking appointments, current medications, and medical history- Coordinate medication with Tarrytown pharmacy and notify PS’s when to pick up medications- Follow up on medication changes noted on MAIR/PAIR/CAIR/DAIR- Ensure all follow up appointments noted on MAIR/PAIR/CAIR/DAIR have been entered into Therap accurately- Ensures all PRN medications have appropriate Therap documentation and follow up as required by LLAM protocol- Ensures all appointments are in Therap with correct attachments and marked as completed- Reviews all individuals general event reports (GERs) to ensure completion and accuracy and notification to all required parties and report discrepancies to COO and PC- Bi-weekly visits to all homes to ensure all DDDS standards are maintained- Attends and participates in TPC meetings- Ensure all required pre-requisites are received and completed prior to new individual move in (when identified)- Assist in random and annual DDDS and DHCQ State Quality Service Reviews- Collaborate with the operations leadership team to respond in WellSky and complete quality improvement plans which consist of the following- Provide a summary and update of open and newly closed QIPS to COO and PC during QIP meetings- Collaborates with COO and PC for policy and procedure creation and review

**Requirements**:

- Must have experience in Residential Health Field
- Minimum 3 years QA experience