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Front Desk Agent

4 months ago

Champaign, United States Fairfield Inn & Suites Full time

Job Summary:
**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services
- Handle reservations and cancellations
- Process payments accurately
- Maintain a tidy and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction

**Skills**:

- Proficiency in phone systems and hotel management software
- Strong knowledge of front desk operations and hospitality industry practices
- Excellent guest relations skills with a focus on delivering exceptional service
- Ability to multitask in a fast-paced environment
- Bilingual proficiency is a plus
- Experience in night audit procedures is beneficial
- Exceptional phone etiquette and communication skills

**Job Types**: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Champaign, IL 61822 (required)

Ability to Relocate:

- Champaign, IL 61822: Relocate before starting work (required)

Work Location: In person