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Practice Manager of Operations

3 months ago

Kokomo, United States Markland Family Dental Full time

**Dental Practice Manager of Operations - Kokomo, IN**

As a **Practice Manager of Operations**, you’ll be a valued business partner to the Doctor. This hard-working and motivated leader will help guide and support our team as they provide the best patient care to the community. At Heartland Dental, our goal is to hire and grow leaders who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support. This is where patients come first, and continuous learning is encouraged

**About Markland Family Dental**

Markland Family Dental, like each Heartland Dental supported office, is unique to the community and the patients they serve.
- Join a 10 person team that thrives on collaboration, communication, and community
- Located at the corner of Markland and Washington in Kokomo
- Full time position, Monday-Friday

**Who is Heartland Dental?**

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies.

**Benefits**:

- Medical, prescription drug and vision insurance
- Free dental services for yourself and your dependents minus lab fees
- Life and disability insurance
- 401(K) retirement plan
- 6 paid holidays annually (after 90 days of employment), 2 weeks paid vacation
- Profit sharing, performance and referral bonus opportunities
- Continuing education provided and endless growth opportunities
- Access to an expansive network of mentors and networking opportunities
- Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care

**More about the role**
- Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills
- Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
- Ensure goals and priorities of Doctors and teams are achieved through servant leadership
- Bell Leadership Training every 18-24 months
- Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
- Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
- Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed
- Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
- Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs
- Understand the benefits and metrics of DMP and help Doctor to monitor progress
- Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
- Successfully onboard new team members through partnerships with recruiting and support office
- Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles

**Minimum Qualifications**
- Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
- Experience working in a fast-paced and customer-centric environment
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
- Excellent communication, leadership, coaching, and conflict resolution skills
- Trustworthy; maintain patient confidentially and team ethics

**Preferred Experience**
- 1+ years of experience in a dental or medical setting
- 1+ years of experience with insurance billing and accounts receivable
- Dentrix or other dental software experience

**Physical Requirements**:

- Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)

**Who is Heartland Dental?**

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors