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Leasing Agent
4 months ago
**About Emerge**:
Emerge is a trusted multi-family Property Management firm that operates A, B, C and new development apartment communities in Texas and Florida. We’re a dedicated firm that strives to deliver exceptional value to our partners, properties, and our residents.
**Job Summary**:
**Essential Duties and Responsibilities**:
- Successfully sell properties, products, and services to prospects
- Maintain thorough product knowledge of the property, sister properties and competitors.
- Assist manager in developing and implementing effective marketing strategies to increase property traffic and internet leads.
- Convert phone calls and the internet leads to property tours, and property tours to leases.
- Ensure guest cards are complete, entered in the property management software, and follow up procedures are completed for every prospect.
- Ensure leasing office, tour path, vacant apartments, amenities, and general curb appeal of community is pleasing to all 5 senses and is impeccably clean. Spot clean if necessary to maintain the high standard of which Emerge Living is synonymous with
- Conduct weekly remote outreach marketing and locator/realtor solicitation to promote Emerge Living, establishing a favorable referral relationship.
- Maintain online internet marketing, effectively track traffic, and respond to internet leads.
- Develop and maintain first class customer service relationships with prospects and residents.
- Manage and resolve resident concerns.
- Monitor outstanding work orders and constantly communicate with maintenance staff to ensure 24-hour guarantee.
- Plan, organize and conduct resident functions as needed and as directed by Property Manager
- Complete market survey as directed by manager.
- Assist residents with retrieving packages, dry cleaning, and other deliveries.
- Follow up on work orders and services to ensure resident satisfaction.
- General clerical assistance including (but not limited to) answering phones, taking messages, managing the facilities/work orders in the property management software, filing, and ordering office supplies.
- Complete leasing reports as required.
- Meet closing and telephone conversions ratio goals.
Required Skills/Qualifications
- One or more years of proven experience as a leasing agent
- Working knowledge of real estate law and leasing practices
- Excellent phone etiquette (speak clearly and concisely)
- Up to date knowledge of property market status
- MS Office
- Excellent written and verbal communication and negotiation skills
- Experience with property management software (RealPage, Yardi, Resman, etc.)
Preferred Skills/Qualifications
- Bilingual (English and Spanish)
- 1 year as a leasing agent
- Strong initiative and customer service orientation
**What We Have to Offer**:
- Medical, Dental, Vision, Disability and Life Insurance
- Employee Wealth Program
- 401K Plan
- Generous PTO
