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End User Computing Technician

3 months ago

Salisbury, United States Perdue Farms Full time

Perdue Foods is part of Perdue Farms, a family-owned company heading into its second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create products for consumers and for retail and foodservice customers around the globe, while changing the way animals are raised for food.

**Summary**:
We are recruiting for an End User Computing Technician. The purpose of the role is to maintain and improve the reliability, consistency, and quality of computer services to the end-user using cost-effective technologies and innovative maintenance and tuning techniques. Install PCs (Physical and Virtual) and related hardware. Investigate hardware and software problems and performs system hardware and communication connection repairs. Perform basic diagnostic testing. Train Tier 1 staff to improve First Call Resolution (FCR). Work to automate processes wherever possible.

**Principal and Essential Duties & Responsibilities**:

- Image and configure Perdue-issued desktops and laptops according to standards.
- Establish rapport with teammates on the EUC team, including development of Subject Matter Expertise which you share freely among them. Establish credibility and respect within the IT department and among customers through hard work, knowledge, and professionalism.
- Contribute to projects as assigned, ensuring cost, quality, and schedule constraints are appropriately addressed
- Respond, update and resolve the service tickets assigned for PC and mobile devices, adhering to the defined customer service response timeframes. Communicate resolutions to the customer and escalate issues and problems as required.
- Manage/maintain the hosted virtual desktop infrastructure and related interaction with other IT components (e.g. directory and files services), as well as associated documentation.
- Create or maintain accurate documentation as assigned for all systems and projects supported by the End User Computing team.

**Minimum Education and Experience**:
**REQUIRED**:
**Education**:2- year degree from accredited college or university or 3-4 years of relevant experience

**Experience**:

- Strong ability to logically troubleshoot conditions via documented work steps or procedures, or ability to independently research the solution needed via tools provided
- Comprehensive knowledge of PC hardware installation, Windows desktop operating systems, and ability to diagnose, repair, test, and troubleshoot same Intermediate to advanced knowledge of Microsoft Office suite, including MS Outlook Intermediate to advanced knowledge of Microsoft Windows operating systems, including Windows 10
- Understanding and experience with Virtual Desktop Infrastructure technologies (VMWare Horizon)
- Experience with Thin Client and Zero Client Technologies
- Experience with an Information Technology ticketing system, to track and document issues within the environment.
- Experience modern mobile device such as Apple iOS and Android devices.

**Experience Preferred**:
Industry certifications such as the Microsoft MCSA/MTA, VMWare VCP in Desktop and Mobility

**Environmental Factors and Physical Requirements**:

- Ability to travel, possibly overnight, to any customer area, which could be any Perdue facility or to a remote site for disaster recovery, industry conferences, or training
- Ability to work in a climate-controlled office environment.
- Ability to work in an open-partitioned cubicle environment or a poultry processing facility.
- Ability to come to the Main Office if off-hour support cannot be resolved over the telephone.
- Ability to operate a computer terminal and a workstation, using a keyboard, mouse and reading a monitor.
- Able to remain stationary up to 8 hours per day.
- Ability to report on-site for 5 days a week for at least 8 hours per day, and overtime as required.
- Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status._