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Client Service Coordinator

3 months ago

Brooklyn, United States WELLBOUND Certified Home Health Agency Full time

**About Us**:
KidzThrive ABA is a dynamic and rapidly growing ABA Agency dedicated to providing exceptional services to our clients. We pride ourselves on our commitment to excellence, professionalism, and client satisfaction.

**Job Description for the Client Services coordinator**:
We are seeking a dedicated and proactive Client Services Coordinator to join our team. As a Client Services Coordinator, you will play a pivotal role in ensuring seamless communication between our clients and our company. You will be responsible for answering phones, conducting basic client intake, and managing client inquiries efficiently and effectively.

**Job Summary for the Client Services Coordinator**:
**Key Responsibilities for the Client Services Coordinator**:

- Answering incoming phone calls and directing them to the appropriate team member or department.
- Conducting basic client intake, gathering necessary information to initiate client interactions.
- Maintaining client records and ensuring data accuracy in our CRM system.
- Collaborating with other team members to address client needs and resolve issues promptly.
- Assisting in scheduling appointments and meetings for clients and team members.
- Providing administrative support to the team as needed.

**Requirement for the Client Services Coordinator**:

- High school diploma or equivalent; additional education or certification in customer service or related field is a plus.
- Proven experience in a customer service or client-facing role.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with clients and team members.
- CRM/ p**ractice management system**

Pay: $18.00 - $19.00 per hour

**Benefits**:

- Health insurance
- Paid time off

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Brooklyn, NY 11228 (preferred)

Ability to Relocate:

- Brooklyn, NY 11228: Relocate before starting work (required)

Work Location: In person