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Outreach Case Manager

3 months ago

Santa Barbara, United States Channel Islands YMCA Full time

**BENEFITS THAT BENEFIT YOU**
- FREE Family Gym Membership and Program Discounts
- Education Assistance Program Up To $1,500 per year
- YMCA Retirement Fund
- Paid Sick Leave
- Flexible Schedule

**Commitment To Inclusion**

At the Channel Islands YMCA, diversity and inclusion are at the heart of our mission. We are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.

**What does an Outreach Case Manager?**
- Perform street based outreach, walking/traveling specified routes to locate and engage with at-risk youth offering supportive services and immediate resources
- Support a warm, welcoming and inclusive environment at the drop-in center; assisting youth with basic needs, support services, and appropriate referrals
- Know and implement elements of a strengths based approach, trauma informed care, harm-reduction, and positive youth development so that youth make informed decisions and build resiliency
- Utilize program assessments and screening tools in collaboration with each youth to inform priorities of the individual service plan and make appropriate internal and external referrals for services
- Support youth to enhance their education, vocation, relationships and communication, independent living skills, physical health, mental health, and more
- Ensure client records and documentation is accurate, up-to-date, and confidential
- Support the daily collection and tracking of statistical data to be used for completing programmatic required reports
- Assist with housing navigation, search, and landlord recruitment efforts
- Effectively work in a team-based care model to ensure youth receive well rounded, consistent, and coordinated support
- Maintain working knowledge of local community resources and provide youth with referrals to other agencies for services when appropriate
- Assist with presentations to other community members/agencies to increase awareness and community understanding of all branch programs
- Attend weekly meetings to discuss program updates, report on cases, and identify service delivery needs
- Demonstrate effective professional boundaries, self-care measures, and seek support from direct supervisors when in need of assistance, additional trainings, or accommodations
- Comply with mandated reporting including timely verbal and written notice to Child Welfare Services and documentation in organization’s risk management software
- Maintain a controlled and safe environment for youth, assist with daily cleaning/sanitization and organization of work space areas
- Report all accidents and unusual incidents based on the Channel Islands YMCA incident reporting process within the appropriate time frame to management team and assist with necessary documentation
- Understand, follow and enforce all YMCA policies regarding safety, including emergency procedures and responding promptly and when necessary
- Participate in all required federal, licensing, agency and/or contractually mandated trainings
- May support other YFS departments with approval from supervisor
- Other duties as assigned by supervisor
- Must be at least 21 years old
- High School Diploma or equivalent required
- College degree preferred
- 2 years related work experience
- Complete required certifications within 30 days of hire
- Complete all required Branch and Position specific trainings as required within two weeks of hire
- Health Screening Report and negative TB test required prior to first day of employment
- Ability to obtain a criminal record clearance
- Ability to participate in DMV Pull Program