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Regional Catering Specialist

4 months ago

Los Angeles, United States Pollo Campero Full time

**Department**:Operations

**Reports To**:Area Manager

**Direct Reports**:N/A

**Compensation**:Salary + Commission of Attained Sales

**Requirements**:

- Understanding of Pollo Campero operations.
- Valid driver's license and reliable transportation.
- Proven ability to establish and maintain strong relationships with clients. Excellent written and verbal communication skills, and ability to manage multiple projects simultaneously in a fast-paced environment.
- Strong organizational skills, a sense of urgency, and a professional demeanor.
- Goal-oriented, self-motivated, and adaptable to changes in the role and company as it grows. Interest in being a part of a high-growth organization.
- Must be 18 years of age or older
- Preferred fluent in English & Spanish
- A minimum of 1-3 years of outside sales experience calling on existing as well as new clientele
- Proficient in Microsoft Office, including Word, Excel, and PowerPoint
- May include occasional travel to other markets
- Must be able to produce authorized U.S. work documents

**Summary of Job Description***

As a Regional Catering Specialist at Pollo Campero, your role will be crucial in planning, developing, and expanding sales for multiple restaurant locations in your designated region. You will be responsible for nurturing relationships with existing clients, ensuring the successful execution of sales-building initiatives, and acting as a local brand ambassador. This position collaborates closely with the Marketing Department, Operations Services Support, Area Manager, Management Teams, and Catering Teams at each restaurant location.

**Key Responsibilities**

As a Regional Catering Specialist, the main objective is to increase sales across all stores in the region including a focus on new store openings (NSOs) and identifying "Focus Stores" collaborating with General Managers and Area Managers.

**Meetings & Reporting**:
Participate in weekly catering calls with all Area Managers and Catering teams to discuss upcoming initiatives, promotions, and areas of focus. Also participate in bi-weekly Sales Building calls with Operations, Operations Services, and Marketing.

Generate weekly reports outlining sales activities and results, providing insights into the progress made.

Collaborate with key stakeholders to review all stores in the region quarterly, determining Focus Stores for the upcoming quarter.

**Monitor Sales & Trends Within Market**:
Stay informed of the region's fast-casual market, competitors' strengths and weaknesses, economic trends, supply and demand, and strategies to compete effectively.

Participate in networking opportunities with professionals in the region and stay up to date on local trends and emerging needs, creatively devising solutions to new challenges.

Monitor guest reviews through various channels, looking for trends per store, and working with the Area Director for continuous improvement.

**Being the Local Brand Ambassador**:
Serve as the primary contact within the region for both marketing and guests, fostering strong connections with property managers and centers. Manage the store database, vet local events and marketing opportunities, and contribute localized content for Pollo Campero's social channels (e.g., Instagram and Facebook).

**Leadership, Coaching, & Partnership**:
Collaborate with Operations (ADs, DOs, Ops Services, etc.) to attract, develop, and retain top talent, ensuring adherence to Pollo Campero's "Best in Class" Catering Standards. Work closely with the Non-Traditional Channels Marketing Manager to execute regional-level marketing campaigns and promotions. Lastly, you will provide direction, leadership, and coaching to the Catering team, using sales initiatives and "Best in Class" Standards to achieve individual and team sales goals.

**Behaviors**
- Outgoing, charismatic & self-motivated
- Be Service OBSESSED
- Friendly, welcoming attitude / Models customer orientation for other employees
- Anticipates and prevents problems with a proactive attitude
- Energetic Team Leader
- Must have excellent interpersonal communication skills to work with others
- Sense of urgency
- Attention to details

Brand: Pollo Campero

Address: 1750 Vine St Los Angeles, CA - 90028

Property Description: CA - Los Angeles - Support Center

Property Number: 0C02