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Assistant Personal Shopper
4 months ago
ASSISTANT PERSONAL SHOPPER
NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.
NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers. NET-A-PORTER is part of YOOX NET-A-PORTER GROUP.
NET-A-PORTER are now seeking a talented Assistant Personal Shopper to join the team. Some of the essentials for you to know are:
Location: Our office in New York
Department Size: 35 (Approx.)
Reporting into: Personal Shopping Assistant Manager
Besides a competitive salary, we can offer you:
- Performance bonus schemes dependant on the type of role you are in
- 401(k) plan that both you and the company contribute too
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Medical, Dental and Vision insurance
- Commuter benefit and flexible spending
- A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you’ll be doing:
- Resolve all daily order issues, returns, stock discrepancies etc
- Liaise with all relevant departments to resolve issues promptly and follow up until completion
- Manage all aspects of administration for designated Personal Shoppers (x2)
- Escalate complaints to the Personal Shopping Assistant Manager
- Support the Personal Shopper to close sales
- Create customer profiles for the team in order to offer the right product
- Ad-hoc stock search and check stock levels of key products
- Help the Personal Shopper with stock requests for internal and external customers’ appointments
- Arrange samples to be sent to head office in Westfield and help with the setting up and clearing of our EIP fitting rooms
- Organise and check stock for consignment deliveries to key customers
- Assist with events set up, participation and take down
- Process orders, pre-orders and reservations of product when needed
- Look after a Personal Shopper’s customers when on holiday/absent
- Customers list admin maintenance
The type of person we are looking for:
- Previous experience in a luxury sales and customer facing environment (preferable)
- Passion for delivering exceptional customer service
- A flexible, positive and a keen team player
- Strong interest in Fashion
- Exceptional communication skills (written and oral
- additional languages are always desirable)
- Computer literacy, with experience and prowess across Microsoft Office and CRM systems
- Understanding of brand
- Proficient in In-design
- Ability to build positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues
- Compensation for this role ranges from $18.46/hr. -$23.08/hr. Salary is negotiable based on skills and experience._
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Experience Level: Entry level
Workplace Type: Hybrid
