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Regional Director of Operations

4 months ago

Sacramento, United States Compass Corporate Full time

**Salary: $115,000.00 - $130,000.00**

**Other Forms of Compensation**: Bonus

**Pay Grade**:16

**Strategic Dining is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**

**Job Summary**:

- 75% travel
- Manage accounts in and around Sacramento, CA
- Track record of ensuring high-quality services, financial success, and client satisfaction within the region while providing strong leadership.
- Experience in multi-unit management in contract food services, required
- While not mandatory, culinary experience is a big plus, as it contributes to our commitment to excellence.
- Excels in written and verbal communication with internal teams and external partners.
- Demonstrates exceptional leadership, training skills, and the ability to influence effectively.
- Is adept at cultivating strong relationships, influencing and inspiring teams.
- Embodies a hands-on leadership style, believing that building robust relationships leads to success.

**Account Management & Client Relations**:

- Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
- Conduct quarterly business reviews with client to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback.
- Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company’s team approach and commitment to the community.
- Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.
- Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend.
- Drive guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.
- Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
- Understand and leverage company support teams and systems to meet region Key Performance Indicators
- Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.

**Business and Financial Acumen**:

- Ensure responsible financial management of assigned communities. In partnership with leadership team, develop annual budgets to accurately forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets.
- Timely completion of all daily, weekly or monthly reports as outlined in the corporate policy and procedures.
- Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts.
- Collaborate with marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences.
- Coach and support operations team to effectively manage wages and controllable expenses.

**Team Building & Management**:

- Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction.
- Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team.
- Provide both positive and negative feedback to department, team or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, one on one coaching.
- Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork.
- Utilize an “open door policy” to solicit employee feedback and address team member problems or concerns.

**Preferred Qualifications**:

- Bachelor’s degree in business, health care or related field, or equivalent comparable experience.
- Confirmed ability to manage a team of six or more manager-level team members.
- Minimum of two years’ experience in multi-unit management with a focus on Food Services.
- Strong track record of driving customer satisfaction.
- Proven ability to work effectively in an unstructured