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Program Coordinator I-administrative Services

3 months ago

Albany, United States Capital Region BOCES Full time

**Location**:Northeastern Regional Information Center - Albany

**Basic Function**:
The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services.

The work of a Program Coordinator I (Administrative Services) is performed under the direct supervision of a higher level Program Coordinator. The incumbent exercises no supervision. Does related work as required.

**Responsibilities**:
2. Assists school district personnel with the implementation of the technology aspects of school district management programs.
4. Meets with school district technology personnel and administrators to discuss requests for program changes.
5. Maintains detailed written records on training and services provided.
6. Participates in regional user group meetings for the support and development of services supported by BOCES.
7. Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district.
8. Documents software changes requested by component school districts and forwards it to the appropriate software company.
9. Researches new and updated software before distributing it to a school district.
10. Maintains up-to-date knowledge on emerging theories and best practices in technology integration.
11. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
13. Good knowledge of assigned local school districts needs for technology training services.
14. Working knowledge of the laws, rules and regulations governing New York State school districts.
15. Working knowledge of the computer software industry.
16. Working knowledge of standard office practices and equipment.
17. Ability to develop, design, coordinate and/or deliver technology training.
18. Ability to utilize various software and computer database programs.
19. Ability to problem-solve user hardware and software problems.
20. Ability to form and maintain effective working relationships with others.
21. Ability to understand and empathize with customer needs and concerns.
22. Ability to maintain records and prepare written and statistical reports clearly and concisely.
23. Ability to communicate effectively both orally and in writing.
24. Ability to follow written and oral instructions.
25. Physical condition commensurate with the demands of the position.
**Job Qualifications**
B. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate’s degree in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field and five (5) years of experience as stated in (A); OR,
C. Graduation from high school or possession of a high school equivalency diploma and seven (7) years of experience as stated in (A).

NOTES:
1. Successful completion of a three (3) credit hour course beyond the requirements of (A) and (B) in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field may be substituted for three (3) months of appropriate experience.
2. Successful completion of a course of study offered by a technical training institute, college or a corporate training program in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field may be substituted for up to one (1) year of appropriate experience, if the following conditions are met:
a. The course of training involves learning the fundamental aspects of computer programming, systems analysis, telecommunications systems, LAN/WAN system configuration or a similar course with technical emphasis;
3. Coursework in the use of specific programs such as WORD, EXCEL or ACCESS and data entry is not acceptable.

**PROMOTIONAL**: Twenty-four (24) months of permanent competitive class status as an Administrative Aide.

**Position Start Date**:06/03/2024

**Application Deadline**:05/31/2024

**Civil Service Title**: Program Coordinator I-Administrative Services

**Job Number**: 2024-201A5