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Service Agreement Sales

4 months ago

Carlsbad, United States Shimadzu Scientific Instruments, Inc. Full time

**WHO ARE WE?**

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

**WHAT CAN SHIMADZU OFFER YOU?**
- **Our Culture**: A Certified Great Place to Work firmly committed to diversity, inclusion, and belonging.
- **Competitive Compensation**: Day 1 Benefits and competitive salary.
- **Retirement Benefits**: Matching 401K and a Profit-Sharing Program.
- **Health Benefits**: Flexible Spending/Health Savings Accounts.
- **Performance Bonuses**: Variable Pay Plan for commission and incentive roles.
- **Work-Life Balance**: Generous Paid Time Off and Hybrid work options for qualifying roles.
- **Education**: Tuition Assistance Program for both graduate and undergraduate levels.
- **Insurance Perks**: Pet Insurance, optional Identity theft, legal pre-paid, critical care benefits, and robust company-paid life and disability programs, inclusive of paternity and maternity leave.
- **Well-being**: Comprehensive Corporate Wellness Program.
- **Work Flexibility**: Business casual Dress Attire & casual (jeans) Friday
- **Professional Growth**: Clear pathways for Career, Leadership, and Personal Development.
- **Employee Engagement**: Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).

**ADDITIONAL COMPENSATION**:

- For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
- For Employees who reside in Connecticut, Massachusetts, New Jersey, and California, additional compensation is offered through a Cost-of-Living Adjustment (COLA).

***:
The individual in this position is responsible for a wide variety of administrative duties, including but not limited to typing, record keeping, data entry, contract administration and performing general office procedures. This role is expected to assist the National Service Agreement Sales Director in meeting performance standards and sales quotas set by the Senior Vice President of Service, while assisting with revenue forecasting and the development of an annual business development plan for service agreement business. Will work with Regional Service Administrators, Regional Service Managers and Regional Managers to identify, create and quote service agreements. Additional responsibilities and projects may be assigned from time to time.

This position will assist the National Service Agreement Sales Director in the growth of service agreement business companywide. Key role is to work with the National Service Agreement Sales Director and Regional Service Administrators, Regional Service Managers and Regional Managers by assisting them in developing and refining the service agreement business within their geographic region. This position will directly assist the National Service Agreement Sales Director with duties associated with developing service agreement marketing materials in coordination with Marketing, Sales Directors and Regional Managers to ensure service agreements are sold by the sales teams.

This position is responsible to provide administrative support to the regional and national service organization of Shimadzu Scientific Instruments, Inc.

This document attempts to communicate the traditional, physical and environment demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.

**ADDITIONAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO**:

- Provide direct assistance to the National Service Agreement Sales Director to identify, sell and negotiate service agreements nationwide. Includes the development and implementation of effective sales strategies and consistent processes on service agreements. (daily)
- Assist Service Administrators nationally in establishing and maintaining an Off-Warranty Program. (daily)
- Assist Administrators nationally in establishing and maintaining the 3YVP Program within the regional offices. (weekly)
- Assist Service Administrators nationally in Physical Measurement Service Agreement Program. (weekly)
- Assist in establishing a customer care and comment card program to assist National Service Agreements Sales Director in ensuring that the repair, maintenance and installation of assigned products are done in a manner that meets or exceeds customer expectations in compliance with both general sales terms and service a