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Front Desk Associate Pickleball Club

3 months ago

Chula Vista, United States Better at Pickleball Full time

**Job Title: Front Desk Associate - Pickleball Facility**

**Position Overview**:
As a Front Desk Associate at our pickleball facility, you will serve as the first point of contact for our members and guests. You will be responsible for providing exceptional customer service, handling inquiries, managing reservations, and ensuring the smooth operation of the front desk area. This role is crucial in creating a welcoming and organized environment for all visitors to the facility.

**Key Responsibilities**:
1. **Customer Service**:

- Greet members and guests in a friendly and professional manner.
- Assist members and guests with registrations, payments, and membership inquiries.

2. **Reservation Management**:

- Coordinate court reservations and ensure accuracy in scheduling.
- Assist with the booking of lessons, clinics, and other facility programs.
- Maintain organized records of reservations and update availability as needed.

3. **Facility Operations**:

- Monitor and maintain cleanliness and organization at the front desk area.
- Manage equipment rentals, including pickleball paddles, balls, and other accessories.
- Assist with inventory management and restocking of supplies as necessary.

4. **Member Engagement**:

- Build rapport with members and guests to foster a sense of community.
- Provide information about upcoming events, tournaments, and facility promotions.
- Actively promote membership benefits and encourage participation in facility programs.

5. **Administrative Support**:

- Assist with administrative tasks such as data entry, filing, and record-keeping.
- Prepare daily reports on facility usage, revenue, and other relevant metrics.
- Collaborate with management on special projects and initiatives as needed.

**Qualifications**:

- Previous experience in customer service or front desk operations preferred.
- Excellent interpersonal and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Knowledge of pickleball or a willingness to learn about the sport and facility offerings.
- Reliable and punctual with a strong work ethic.
- Flexibility to work evenings, weekends, and holidays as needed.

**Job Type**: Part-time

Pay: $16.00 per hour

Ability to Commute:

- Chula Vista, CA 91915 (required)

Ability to Relocate:

- Chula Vista, CA 91915: Relocate before starting work (required)

Work Location: In person