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Veterinary Patient Care Coordinator

4 months ago

Northfield, United States BluePearl Vet, LLC Full time

**BluePearl Pet Hospital **is seeking an experienced **Patient Care Coordinator **to join our **state-of-the-art** emergency and specialty hospital.** **This position will support our Cardiology and Oncology departments.**
- Are you committed and passionate about enriching lives through remarkable care for pets?
- Do you thrive in a fast-paced, dynamic, and rewarding work environment?
- Are you a team player who enjoys working together on a team to provide quality care for pets?

**If you answered "yes" to these questions, then we want to hear from you.**

As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing specialty visit follow-up calls.

**As the **Patient Care Coordina**tor, you will**:

- Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
- Maintain open communication with the doctors and technical staff to minimize wait times and maximize patient flow regarding long wait times
- Coordinate patient flow between multiple specialties
- Manage Cornerstone hospital census
- Facilitate discharge appointments for all services
- Perform patient discharges in coordination with the technical team
- Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
- Check specialists message bin and triage messages for doctors; facilitate solutions for clients
- Receive and address patient care telephone calls from the general public
- Call previous day's clients for follow-up feedback.

**Why **BluePearl**?**
- Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
- We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
- To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
- We value your health and well-being as an associate by providing you with the following:

- Medical, dental, vision, and life insurance options.
- Parental leave benefits
- Flexible work schedules
- 401k and retirement planning
- Time to reset, rewind, and reflect through our paid time off and floating holiday plans
- A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
- We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.