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Training Delivery

3 months ago

Houston, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

***:
CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to train our company’s highest volume roles.

The Training Coordinator is a critical team member within the CVS Health Enterprise, Learning, Development and Performance - Center of Excellence (ELD&P) within the Human Resources department and reports to the Training Delivery Supervisor. Training Coordinators will manage colleagues through their Distribution Center role specific training program by coordinating activities with colleagues, Supervisors, and DC Trainers. TC’s build and manage relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance.

**Role Responsibilities**:

- Conduct virtual & live classroom training for select programs as needed - NCO, FLS, and Role Specific Onboarding Classes
- Manages trainees through their onboarding training program to ensure completion within the expected timeline
- Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
- Leverage Learning Management System tools to maintain instructor led classes
- Monitor and conduct key assessments and observations during the training process, reviews results with the DC Supervisor, and provides mitigation plans when necessary
- Facilitates the required training for floor trainers in DC sites
- Assess DC floor trainers and escalates gaps to leaders for mitigation
- Monitor program dashboards daily to identify and address opportunities that may impact the experience or execution of a program
- Monitors curriculum progress, partners with DC Trainer/DC Leadership when needed for root cause analysis to ensure colleague completion from their onboarding program
- Build and manage relationships with site Operations leaders, AP leaders, HR leaders, peers, and Training Delivery Supervisors.
- Establish regular communication touchpoints with site leaders to provide update on trainee progress and propose mitigation plans when necessary
- Escalates all training concerns weekly to DC Supervisor for follow-up, partnering with HRBP/HRC when necessary

**Required Skills & Minimum Qualifications**:

- 1+ years’ experience in a distribution center or training delivery role

**Preferred Qualifications**:

- Training Certificate or Licenses
- Proficient with Microsoft Office
- Ability to work a flexible schedule as needed
- Strong verbal, written, and presentation skills

**Education**:

- High School Diploma or GED

**Pay Range**

The typical pay range for this role is:
$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.